CAROL MACINTYRE
St. Paul,MN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
31
31
years of professional experience
Work History
Administrative Coordinator
University Of Minnesota Physicians
01.2016 - 12.2022
- Greet visitors warmly and check them in for Endoscopy, pain and surgery procedures daily
- Assist Physicians, patients, family and coworkers, train new employee
- Clerical experience in the Healthcare field, answer multiple telephone lines,
- Organizing and preparing patient charts for next day procedure/surgery
Medical Secretary
HealthEast Woodwinds Hospital
02.2000 - 02.2016
- Clerical experience in the healthcare field, answer multiple telephone lines, Order supplies
- Microsoft word and excel, preparing and maintaining patient charts
- Organizing and calling doctor’s office for patient’s records for their surgery
- Greet visitors warmly; assist patients, family and coworkers, train new employee.
Medical Secretary
St. John’s
01.1999 - 01.2000
- Customer service
- Transcription, preparing patient charts
- Midway office – Implementation specialist
Surgery Scheduler
St. Joseph Hospital
01.1997 - 01.1999
- Answer multiple telephone lines, scheduling surgical procedures on computer system, distribute surgery schedules daily.
Medical Secretary
Midway Surgical services
01.1994 - 01.1997
- Answer multiple telephone lines, scheduling surgical procedures on computer system, distribute surgery schedules daily, preparing and maintaining patient chart,
- Organizing and calling doctor’s office for patient’s records for their surgery.
Health Unit Coordinator
St. Joseph Cardiac/Heart
01.1992 - 01.1994
- Answer multiple telephone lines, transcribe doctor’s orders, order supplies, work at multiple work stations, customer service, and assist patients, family and coworkers
Education
HEALTH UNIT COORDINATOR
ST PAUL TECHNICAL COLLEGE
ASSOCIATES - undefined
LAKEWOOD COMMUNITY COLLEGE
Skills
- SKILLS &ABILITIES
- Great work ethic and can work alone or with coworkers
- Patient Charting
- Customer Care
- Office Supplies and Inventory
- 2019 received 99% on Gandy report for helpful and courteous at front desk
- Positive evaluations from supervisor
- Excellent ability to adapt to difficult situations
- Good organizational skills
- Knowledge of Epic system, Windows 10 and office 365, copy and fax machines
- Assist physicians, coworker and family members when needed
Accomplishments
- My coworker had a very upset patient when checking them in for their procedure. I suggested my coworker to take a break and walk away. I finished the check in process with the patient and explained to the patient why we ask so many questions and I was sorry it upset them. The patient let me finish the process of checking them in for their procedure.
- In 2019 I had a 99% customer service Gandy report.
Affiliations
Health Unit Coordinator certification
Additional Information
I have a lot of compliant acknowledgements from many families in my career in healthcare.
I believe customer service is the priority and being a team player
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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99% on Gandy report. Customer service report from patients and families.
In December of 2019 they ask 2 questions to the patients and families.
1. Clerks and receptionist helpful
2. Clerks and reception courteous
These are 2 things I believe and standby when I worked in the reception area.
Timeline
Administrative Coordinator
University Of Minnesota Physicians
01.2016 - 12.2022
Medical Secretary
HealthEast Woodwinds Hospital
02.2000 - 02.2016
Medical Secretary
St. John’s
01.1999 - 01.2000
Surgery Scheduler
St. Joseph Hospital
01.1997 - 01.1999
Medical Secretary
Midway Surgical services
01.1994 - 01.1997
Health Unit Coordinator
St. Joseph Cardiac/Heart
01.1992 - 01.1994
HEALTH UNIT COORDINATOR
ST PAUL TECHNICAL COLLEGE
ASSOCIATES - undefined
LAKEWOOD COMMUNITY COLLEGE
99% on Gandy report. Customer service report from patients and families.
In December of 2019 they ask 2 questions to the patients and families.
1. Clerks and receptionist helpful
2. Clerks and reception courteous
These are 2 things I believe and standby when I worked in the reception area.
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