Carol Mangan
Chicago,IL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
32
32
years of professional experience
Work History
Director of Resident Care Services
Belmont Village Senior Living
11.2014 - 11.2023
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
Health Care Coordinator
Sunrise Senior Living
11.2007 - 11.2014
- Improved patient satisfaction by coordinating timely and efficient healthcare services.
- Streamlined appointment scheduling for increased patient access to care.
- Enhanced interdisciplinary communication by organizing regular meetings and sharing vital information among team members.
- Reduced hospital readmission rates with diligent follow-up and care coordination for discharged patients.
- Developed comprehensive care plans to address individual patient needs and support optimal health outcomes.
- Ensured compliance with healthcare regulations through meticulous documentation and record-keeping efforts.
Staff Nurse 2
St. Frances Hospital Of Evanston
07.1991 - 01.2000
- Enhanced patient care by implementing evidence-based nursing practices and protocols.
- Reduced medication errors through meticulous charting and double-checking dosages.
- Collaborated with interdisciplinary team members for comprehensive patient assessments and treatment plans.
- Improved patient satisfaction scores by providing empathetic, compassionate care to diverse populations.
- Mentored new nursing staff, supporting their professional growth and development.
- Promoted a culture of safety by strictly adhering to infection control measures and reporting any potential hazards or concerns.
Education
No Degree - Liberal Arts
Richard Daley College
Chicago, ILNo Degree - Nursing
St. Frances Hospital School of Nursing
Evanston, IL.06.1991
High School Diploma -
Lourdes High School
Chicago, IL06.1986
Skills
- Staff Development
- Staff Management
- Legal and Regulatory Compliance
- Rules and Regulations
- Verbal and Written Communication
- Process Improvement
- Training and Development
- Conflict Resolution
- Quality Assurance
- Performance Improvement
- Schedule Management
- Customer Service Management
- Customer Retention
Additional Information
Certified Dementia Practitioner 11/29/2022, CDP certification number - 271966
MOCA Certification of Completion, 1/27/2023
Sexual Harassment Prevention Training for Chicago Supervisors, 5/15/2023
CDC Nursing Home Infection Preventionist, 2022, Volunteered at St. Jerome Catholic School, 2009-2019 as a volleyball coach, Breakfast with Santa, Breakfast with the Bunny just to list a few volunteer positions
Timeline
Director of Resident Care Services
Belmont Village Senior Living
11.2014 - 11.2023
Health Care Coordinator
Sunrise Senior Living
11.2007 - 11.2014
Staff Nurse 2
St. Frances Hospital Of Evanston
07.1991 - 01.2000
No Degree - Liberal Arts
Richard Daley College
No Degree - Nursing
St. Frances Hospital School of Nursing
High School Diploma -
Lourdes High School
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