CAROL MASTERSON
Cleveland,Oh
Summary
Dedicated administrative professional well-versed in communication and team building. Ready to bring 18 years of relevant work experience to your team. Detail-oriented with a strong work ethic. Demonstrates strong teamwork, problem-solving, and time-management skills.
Overview
38
38
years of professional experience
Work History
Patient Service Specialist -PRN
Cleveland Clinic
05.2022 - Current
- Patient insurance and billing information functions (ensures accuracy of insurance information and patient demographics.
- Performs point of service activities (visit preparation, co-pay collection, patient tracking, and record tracking).
- Check patient's referral information for Authorization for appointments
- Managed patient scheduling and appointment coordination to optimize clinic workflow.
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
Patient Access Coordinator
Cleveland Clinic
05.2021 - 06.2023
- Trained new Patient Service Representatives
- Coordinate schedules for employees and resolve daily operational issues.
- Developed and implemented training materials for new staff, enhancing onboarding efficiency and service quality.
- Streamlined appointment scheduling procedures, improving patient flow and reducing wait times significantly.
- Manage incoming calls, emails and faxes from patients, fellow caregivers and other health care facilities.
Patient Service Specialist
Cleveland Clinic
10.2019 - 05.2021
- Patient insurance and billing information functions (ensures accuracy of insurance information and patient demographics.
- Appointment scheduling and departure functions (call center scheduling and/or departure desk activities).
- Performs point of service activities (visit preparation, co-pay collection, patient tracking, and record tracking).
Work Leader
Cleveland Clinic
07.2018 - 10.2019
- Led team in daily operations to ensure efficient service delivery and patient care.
- Coordinated workflow processes to enhance team productivity and maintain high-quality standards.
- Mentored junior staff, fostering professional development and promoting best practices in patient support.
- Implemented process improvements that streamlined operations and reduced turnaround times for services.
- Maintained timekeeping in Kronos.
- Manage incoming calls, emails and faxes from patients, fellow caregivers and other health care facilities.
Patient Access Coordinator
Cleveland Clinic
10.2010 - 07.2018
- Maintained time keeping and records in Kronos
- Trained new Patient Service Representatives
- Coordinate schedules for employees and resolve daily operational issues.
- Developed and implemented training materials for new staff, enhancing onboarding efficiency and service quality.
- Streamlined appointment scheduling procedures, improving patient flow and reducing wait times significantly.
Patient Service Representative
Cleveland Clinic
03.2007 - 01.2010
- Patient insurance and billing information functions (ensures accuracy of insurance information and patient demographics.
- Appointment scheduling and departure functions (call center scheduling and/or departure desk activities).
- Performs point of service activities (visit preparation, co-pay collection, patient tracking, and record tracking).
Purchasing /Personnel Secretary — Instructional Aide
Hope Academy Northwest
07.2004 - 06.2006
- I was the Purchasing and the Personnel Secretary.
- I was in charge of all the Human Resource activity for our building; I also handled the Time and Attendance for all the employees.
Sr. Administrative Clerk
Centerior Energy Corporation/First Energy Corporation
10.1988 - 05.2001
- Operated computerized color (IKON 2400) and high volume black and white copy equipment (Xerox Docutech and 5090).
- Performed daily data entry to the electronic job ticket database.
- Operated cutting, punching, padding and laminating equipment.
- Ensured that daily work is carried out according to established procedures and deadlines.
- Worked with Power Point to fix customers presentations.
- Managed time keeping for the department.
- Coordinate production activity in computer data center, control activities of computerized job scheduling system (Zeke), maintain operating procedures, investigate and resolve operational problems, timekeeping for a 30 person unit, assisting programmers and other users in solving operating problems during tests and production runs.
Education
High School Diploma - Business
St. Augustine Academy
Lakewood, Ohio01-1981
Skills
- Time Management
- Appointment scheduling
- Patient Confidentiality
- Assertive Communication
- Professionalism and ethics
- Customer Service
Timeline
Patient Service Specialist -PRN
Cleveland Clinic
05.2022 - Current
Patient Access Coordinator
Cleveland Clinic
05.2021 - 06.2023
Patient Service Specialist
Cleveland Clinic
10.2019 - 05.2021
Work Leader
Cleveland Clinic
07.2018 - 10.2019
Patient Access Coordinator
Cleveland Clinic
10.2010 - 07.2018
Patient Service Representative
Cleveland Clinic
03.2007 - 01.2010
Purchasing /Personnel Secretary — Instructional Aide
Hope Academy Northwest
07.2004 - 06.2006
Sr. Administrative Clerk
Centerior Energy Corporation/First Energy Corporation
10.1988 - 05.2001
High School Diploma - Business
St. Augustine Academy