Summary
Overview
Work History
Education
Skills
Certification
Bilingual
Languages
Timeline
Generic

Carol Matamoros

Hickory,NC

Summary

Offering strong foundation of empathy and commitment to patient care, eager to learn and grow in healthcare setting. Brings understanding of patient care guidelines and basic healthcare procedures, combined with skills in communication and teamwork. Ready to use and develop patient care and clinical assistance skills.

Overview

3
3
years of professional experience
1
1
Certification

Work History

CNA

Trinity Village
08.2023 - Current
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.

Customer Service

El Vallartazo
12.2022 - 07.2023
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Explained online self-help options to customers to promote additional and after-hours support choices.

Immigration Legal Assistant

Latorre Law Firm
05.2022 - 11.2022
  • Compiled client application packets and included relevant documentation to present strongest case for successful outcome.
  • Contributed to the development of internal resources, such as templates and checklists, streamlining workflow processes.
  • Streamlined immigration case processing by efficiently organizing and maintaining client files.
  • Conducted client intake interviews to determine client service need and eligibility.
  • Consulted with foreign nationals on non-immigrant and immigrant visas and resolved routine and non-routine questions.

Medical Assistant

Cabral Internal Medicine
03.2022 - 04.2022
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.

Education

MA - Medical

Umanah Health Care Institute
Charlotte, NC
11-2024

CNA - Medical

Trinity Village
Hickory, NC
08-2023

High School Diploma -

St.Stephens High School
Hickory, NC
05-2019

Skills

  • Vital signs monitoring
  • Compassionate
  • Maintaining confidentiality
  • Compassionate communication
  • Reliable team player
  • Recording vital signs
  • Collecting vital signs
  • Patient-focused care
  • Supporting personal needs
  • Companionship and emotional support

Certification

  • Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA).
  • Certified Nursing Assistant (CNA) - State Boards of Nursing.

Bilingual

I was born in Colombia (South America) so my first language is spanish, but I arrived to the United States when I was 17 years old.

When I was on high school I learned English and now its been 8 years talking both languages. 

Languages

Spanish
Native or Bilingual

Timeline

CNA

Trinity Village
08.2023 - Current

Customer Service

El Vallartazo
12.2022 - 07.2023

Immigration Legal Assistant

Latorre Law Firm
05.2022 - 11.2022

Medical Assistant

Cabral Internal Medicine
03.2022 - 04.2022

MA - Medical

Umanah Health Care Institute

CNA - Medical

Trinity Village

High School Diploma -

St.Stephens High School

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Carol Matamoros