CAROL MCGEE
Chicago,IL
Summary
Seeking to incorporate my experience of customer service and call center experience into a fun, challenging and dynamic company. I have skillsets in customer service call center. I am motivated, reliable, and will accept challenges. Dedicated professional adept at coordinating training, paperwork and specific community-based resources. Exceptional communication and planning abilities with an organized and thorough nature. Skilled Worker learns new processes quickly and adapts to customer and company needs. Hardworking, focused and diligent with good people and problem-solving abilities. . Dedicated Customer Service Worker willing to take on any task to help team. Offering 10 plus years of experience in customer/food service. Hard worker with exceptional record of punctuality and good attitude. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Contact Tracer/Community Response Worker/Call Center Representative
Habilitative Systems Inc
10.2020 - Current
- Covid-19 Community Response Worker conducting outreach to community members, scheduling vaccination appointments, assisting callers with finding Covid-19 testing, Volunteer work for Community events such as: Vaccine events, Covid-19 testing, and Health Care Fairs
Director/Owner
Bunches of Energy Day Care
09.2014 - 07.2021
- Provided direct care to children, Recruited hired, trained, and evaluated staff, Managed day to day operations of facility
- Responsible for accommodating all care and attention for children
- Take leadership role to interact with staff and parents and children.
Director/Owner
A Mothers Touch Day Care
06.2001 - 08.2014
- Same duties as above see Bunches of Energy Day Care Experience
Cafeteria Manager
CHICAGO PUBLIC SCHOOLS
09.1992 - 06.2001
Monitor and record food temperatures to ensure food safety
Prepare and cook food according to menus and number of portions serverd.
Order and rotate food supplies
Supervised employees and assisted where needed
Serve food to Faculty, Students,Employees and Patrons
Washed pots and pans, dishes,utensils,and other cooking equipment.
Closed out lunchroom at end of the day
Education
General Education Diploma -
Malcom X College
Chicago, ILAssociates Degree - Early Childhood Education
Ashworth University
Norcross, GeorgiaSkills
- COMMUNICATION
- TEAM BUILDING
- MS OUTLOOK
- MS WORD
- MS EXCEL
- SALES FORCE
- CALL CENTER
- Patience and Tolerance
- Assertiveness
- Flexibility
- Problem-Solving
- Active Listening
- CPR and First Aid
- Supervisory Experience
- Organized and detail-oriented
- HIPAA Guidelines
- Community-based resources
- Client and Community Service
- Community Outreach
- Maintaining Updated Records
- Community Events Management
Certification
- CONTACT TRACING
- VACCINE AMBASSADOR
- CASE INVESTIGATOR
- DATA SECURITY AND CONFIDENTIALITY
- FIRE SAFETY
- VACCINE SAFETY BASICS
- TRANMISSION-BASED PRECAUTIONS
- CM - Certified Manager Certification Serv Safe
References
Available Upon Request
Timeline
Contact Tracer/Community Response Worker/Call Center Representative
Habilitative Systems Inc
10.2020 - Current
Director/Owner
Bunches of Energy Day Care
09.2014 - 07.2021
Director/Owner
A Mothers Touch Day Care
06.2001 - 08.2014
Cafeteria Manager
CHICAGO PUBLIC SCHOOLS
09.1992 - 06.2001
General Education Diploma -
Malcom X College
Associates Degree - Early Childhood Education
Ashworth University
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