Summary
Overview
Work History
Education
Skills
I do voice overs for audible books.
Languages
Interests
Timeline
Generic

Carol Mcilvane

West Barnstable,MA

Summary

Accomplished Franchise Owner at Papa John's Pizza, adept in Operations Management and fostering Employee Development. Successfully increased franchise revenue through innovative strategies, achieving 95% of goals annually. Built strong community and vendor relationships, enhancing brand loyalty and operational efficiency. Demonstrated excellence in staff training, leading to high customer satisfaction and loyalty.

Overview

21
21
years of professional experience

Work History

Franchise Owner

Papa John's Pizza
07.2003 - 05.2024
  • Managed daily cash flow effectively while adhering to company guidelines on deposits, expenditures, account reconciliations.
  • Managed labor, inventory and overhead costs effectively to maintain business profitability.
  • Recruited and trained high-quality staff, resulting in increased customer satisfaction and loyalty.
  • Oversaw payroll, business planning and marketing for franchise operations.
  • Coordinated business paperwork such as contracts, employee files and tax submissions with good organizational skills.
  • Established strong relationships with local businesses to foster community support and drive foot traffic to the franchise location.
  • Calculated and submitted on-time and accurate royalty payments to corporate office to maintain franchise in good standing.
  • Analyzed sales data to identify market trends, adjust product offerings accordingly, leading to increased demand for popular items.
  • Recruited and developed successful leadership staff to handle day-to-day business operations.
  • Organized successful community events promoting the franchise''s brand to drive increased awareness and customer engagement.
  • Spearheaded local charitable initiatives on behalf of the franchise brand, enhancing public perception and goodwill within the community.
  • Handled team, customer and operations issues with calm, knowledgeable strategies to keep business on-track against targets.
  • Successfully resolved customer issues with diplomacy and professionalism, ensuring repeat business from satisfied clientele.
  • Evaluated competitor strategies regularly to stay ahead of industry developments and maintain a competitive edge in the marketplace.
  • Fostered an inclusive workplace culture emphasizing teamwork and open communication among employees which led to higher employee retention rates.
  • Developed solid rapport with vendors, ensuring timely delivery of goods and services while managing cost expectations.
  • Maintained a clean, safe environment for both customers and employees through regular inspections and adherence to health code regulations.
  • Cultivated strong relationships with customers via in-store connections and strong social media presence.
  • Increased franchise revenue by implementing innovative marketing strategies and promotional events.
  • Ran business effectively to consistently achieve at least 95% of goal each year.
  • Implemented inventory control systems to reduce waste and optimize product ordering processes, thereby improving profitability.
  • Managed day-to-day business operations.

Education

High School Diploma -

Norview High School
Norfolk, VA
06.1986

Skills

  • Brand Compliance
  • Franchise Relations
  • Operations Management
  • Small business operations
  • Project estimating
  • Quality Management Systems
  • Staff Management
  • Employee Development
  • Sales management

I do voice overs for audible books.

There are authors that are looking for someone to read their books to create an audible. I have a nice voice and would be perfect for the job. 

Languages

English
Full Professional
Portuguese
Limited Working

Interests

  • Gym Workouts
  • High-Intensity Interval Training
  • Mindfulness Practices
  • I participate in various sports activities for physical activity, camaraderie, and personal growth
  • Yoga

Timeline

Franchise Owner

Papa John's Pizza
07.2003 - 05.2024

High School Diploma -

Norview High School

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Carol Mcilvane