Carol Mckennon
7566 Cliff Cottage Ct, Jacksonville,FL
Summary
Capable patient representative dedicated to providing superior support for patients. Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Excellent communications skills and empathetic nature enabled achievement of positive outcomes.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Rep II Patient Access
Baptist Medical Center
Jacksonville, FL
06.2018 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer data base to establish patient's medical record.
- Contact doctors office if pertinent information is missing from order.
Central Scheduling Specialist
St Vincent's Medical Center
Jacksonville, FL
02.2007 - 03.2018
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions for breast procedures.
- Communicated information to patients regarding requirements for appointments and test preparation.
Eyewear Consultant
Valuvision
Jacksonville, FL
07.2001 - 02.2009
- Placed contact lens and eyeglasses orders by processing shipments and properly submitting invoices for payment.
- Explained required paperwork, tests, products and services to foster positive customer experience.
- Operated POS system terminal by inputting prescription information and processing payment with accuracy and attention to detail.
Education
Bachelor of Science - Applied Behavioral Science
Ashford University
San Diego, CA04.2017
Skills
- Communicating to Patients and Families
- Microsoft Office
- Patient Confidentiality and Data Security
- Problem Solving/Analytical Skills
Certification
- CERTIFIED HEALTHCARE ACCESS ASSOCIATE (CHAA), THE NATIONAL ASSOCIATION OF HEALTHCARE ACCESS MANAGEMENT (NAHAM) - 10/22/2021
Timeline
Rep II Patient Access
Baptist Medical Center
06.2018 - Current
Central Scheduling Specialist
St Vincent's Medical Center
02.2007 - 03.2018
Eyewear Consultant
Valuvision
07.2001 - 02.2009
Bachelor of Science - Applied Behavioral Science
Ashford University
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