Summary
Overview
Work History
Education
Skills
Timeline
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Carol Milchling

Maxton,NC

Summary

Skilled Front Desk Supervisor successful at solving a range of daily issues with an efficient and professional attitude. Demonstrated adapting to changing demands and learn new information quickly. Skilled in training and managing personnel and providing excellent shift coverage to meet guest needs.

Overview

4
4
years of professional experience

Work History

Front Desk Manager

Ramada by Wyndham
Lumberton, North Carolina
12.2023 - Current
  • Managed reservations by answering calls, responding to emails and booking accommodations.
  • Assisted with training new staff members on front desk procedures and policies.
  • Supervised a team of 3 front desk agents ensuring tasks were completed efficiently and effectively.
  • Generated reports on occupancy levels, revenue figures and customer feedback.

Front Desk Clerk

Rima Management & Hospitality
Lumberton, NC
04.2020 - 12.2023
  • Greeted customers upon arrival and provided assistance with check-in or check-out procedures.
  • Answered incoming calls and directed them to the appropriate personnel.
  • Assisted in resolving customer complaints and inquiries in a timely manner.
  • Processed credit card, cash, and other forms of payment for guest accounts.
  • Maintained accurate records of all guests' stays and charges.

Education

High School Diploma -

Purnell Swett High School
Pembroke, NC
06-2021

Criminology

Robeson Community College
Lumberton, NC

Skills

  • Customer Service
  • Documentation And Reporting
  • Team building and supervision
  • Corporate Branding
  • Employee Training
  • Safety and security procedures
  • Staff Management

Timeline

Front Desk Manager

Ramada by Wyndham
12.2023 - Current

Front Desk Clerk

Rima Management & Hospitality
04.2020 - 12.2023

High School Diploma -

Purnell Swett High School

Criminology

Robeson Community College

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Carol Milchling