Carol Moreno
Rancho Cucamonga,CA
Summary
Results-driven customer service professional with a proven track record of enhancing customer satisfaction at Lakeshore Learning Materials. Demonstrated proficiency in Microsoft Word and Excel, coupled with bilingual fluency in Spanish and English. Recognized for strong problem-solving skills and the ability to multitask effectively, leading to significant improvements in operational efficiency. A commitment to professionalism and a strong work ethic consistently elevate service standards.
Overview
17
17
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE/ ORDER TAKER/SWITCHBOARD OPERATOR
LAKESHORE LEARNING MATERIALS
CARSON, CALIFORNIA
01.2012 - Current
- Managing high volume calls and emails
- Providing professional solutions for customer inquiries via phone and email
- Problem solving, resolving customer issues
- Direct or route customer calls and emails to the appropriate personnel
- Assessing customer's need to achieve satisfaction
- Provide accurate, valid and complete information
- Assisting account customers by providing account information and walk customer though order processing
- Process order changes/modifications
- Handle compliments and complaints, provide appropriate solutions
- Taking orders by phone
- Attention to detail while processing all orders; assuring all data entry is accurate
- Verifying customer accounts
- Process all mail, fax, and phone orders
- Answering, transferring, and screening calls
- Knowledge of all company's departments
- Handle all calls in a respectful and professional matter
- Responsible to check and release customer orders
- Handling any discrepancies when processing and checking orders
ACCOUNTS PAYABLE/RECEIVABLE/ RECEPTIONIST
BIATTA INTIMATES/ SECRET FASHION LLC.
LOS ANGELES, CA
01.2011 - 02.2012
- Perform administrative functions, including filing, Xeroxing, and faxing.
- Occasionally attend phone calls, and refer them to the correct associate.
- Receive and verify invoices and requisitions for goods and services.
- Scheduling meetings and appointments.
- Verify that transactions comply with financial policies and procedures.
- Prepare batches of invoices for data entry.
- Process backup reports after data entry.
- Record all vendor checks.
- Prepare vendor checks for mailing.
- Prepare manual checks as needed.
LEAD COUNTER/CUSTOMER SERVICE REPRESENTATIVE
Panda Express Inc.
Bellflower, California
01.2008 - 01.2011
- Greet all members and guests enthusiastically.
- Serve customers in a professional, courteous, and timely manner.
- Occasionally attend to and direct phone calls to the proper associate.
- Balance the cash register, and perform opening and closing tasks when needed.
- Serve and handle quality food.
- Attention to detail in food, service quality, and cleanliness.
- Maintaining and organizing the workplace.
- Cleaned tables and chairs to prepare dining area for next customers.
- Refreshed inventory supplies for drink and napkin stations.
Education
HIGH SCHOOL DIPLOMA -
Odyssey High School
South Gate, California01.2009
Skills
- Microsoft Word and Excel
- Bilingual in Spanish and English
- Detail-oriented
- Multi-tasking
- Excellent interpersonal skills
- Strong work ethic
- Adaptive team player
- Problem-solving
- Positive and professional
Personalreference
Available Upon Request
Languages
English
Proficient (C2)
C2
Spanish
Proficient (C2)
C2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
CUSTOMER SERVICE REPRESENTATIVE/ ORDER TAKER/SWITCHBOARD OPERATOR
LAKESHORE LEARNING MATERIALS
01.2012 - Current
ACCOUNTS PAYABLE/RECEIVABLE/ RECEPTIONIST
BIATTA INTIMATES/ SECRET FASHION LLC.
01.2011 - 02.2012
LEAD COUNTER/CUSTOMER SERVICE REPRESENTATIVE
Panda Express Inc.
01.2008 - 01.2011
HIGH SCHOOL DIPLOMA -
Odyssey High School
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