Carol Polimenopulos
Chesapeake,VA
Summary
Results-driven professional with extensive experience in sales, customer service, and property management within leading organizations. Proven track record of maintaining 95% occupancy rates in the housing industry while exceeding sales goals by 25% as YMCA Membership Director. Recognized for adeptly resolving complex issues with professionalism and diplomacy, complemented by a proactive approach to challenges. Known for adaptability, creativity, and a commitment to advancing organizational goals through meaningful contributions.
Overview
36
36
years of professional experience
Work History
Assistant District Manager
Liberty Military Housing/Norfolk Pointe
Norfolk, VA
01.2026 - 07.2026
- Managed the customer service and resident relations of a 500 unit multi-family residential community
- Provided exemplary customer service to residents and military partners including Base Command
- Supervised day-to-day bookkeeping operations
- Inspected homes for Quality Control to ensure readiness and compliance
- Participated in daily inspections and property walks to ensure the property is well maintained according to standards
- Trained, coached, and supervised on-site personnel
Assistant Community Manager
Greystar/Banyan Grove Apartments
Virginia Beach, VA
03.2023 - 11.2025
- Managed leasing, retention, and renewal efforts with a strong focus on resident satisfaction
- Completed daily transactions and reporting related to the financial operation of the community including payments, delinquencies and evictions
- Supervised move in/move out inspections and vendor scheduling
- Working knowledge of Fair Housing Laws and OSHA safety regulations
Association Manager
United Property Associates
Suffolk, VA
03.2022 - 03.2023
- Prepared, managed, and maintained annual budgets for Homeowners Association
- Executed property inspections, contract bids and proposals, and legal documents in accordance with community, federal, state, and local laws and ordinances
- Facilitated meetings with individuals and large groups
Assistant Community Manager
S.L.Nusbaum Realty Co./Wellington/College Square
Norfolk, VA
09.2018 - 02.2022
- Served as Assistant Manager, Acting Community Manager, Leasing Consultant at dual properties
- Accounting duties including bank deposits, rent payments, and invoice processing/payment
- Processed late notices, 5 Day Notices and evictions
Assistant Director of Development
Virginia Living Museum
Newport News, VA
08.2013 - 08.2014
- Developed measurable strategies for achieving budgeted goals through fundraising events
- Ensured the integrity and accuracy of the database and proper processing of gifts
- Participated in cultivation and solicitation of sponsorships and gifts
Membership Director
Suffolk Family YMCA
Suffolk, VA
03.2010 - 09.2013
- Implemented sales and membership strategies that supported recruitment of new members and retention of existing members. Supervised Membership Financial Assistance Program
- Planned, managed, and implemented the approved budget for membership and took appropriate action to correct variances
- Collection of delinquent accounts and Pledge Drive commitments. Increased overall collections by 25%
Customer Service Associate, Credit Card Division
HSBC Bank USA
Chesapeake, VA and Chicago, IL
01.1995 - 01.1997
- Supported a portfolio of VISA and MASTERCARD. Addressed the diverse needs of customers including account maintenance, fee adjustments, and finance charge calculations. Familiarized customers with Card privileges and benefits
- Serviced retail loan accounts for various industries. Explained promotions and related product benefits. Processed disputed and fraudulent charges. Resolved customer inquiries related to billing and maintained their accounts
- Supervised team of 100 associates new to retail credit services in a Call Center
Customer Service Specialist
Williams Electronics Industries
Chicago, IL
03.1990 - 05.1995
- Serviced Domestic and International accounts for gaming and video distribution
- Nurtured key accounts and developed strong customer orientation at all levels for total customer satisfaction. Supervised team of 8 representatives and coordinated ordering, shipping, and exporting efforts. Directed telemarketing efforts that generated greater sales out of existing accounts
- Responded to customer account or product inquiries and provided technical support
- Accounting responsibilities including invoicing and collections
Education
Marketing
Northern Illinois University
DeKalb, IllinoisSkills
- Time Management
- Team collaboration
- Customer Service
- Analytical
- Conflict Resolution
- Client Assessment
- Microsoft office
- Operations management
- Sales strategies
- Customer relationship management (CRM)
- Compliance
- Staff development
- Multitasking and organization
- Scheduling and planning
- Verbal and written communication
- Customer relations
Timeline
Assistant District Manager
Liberty Military Housing/Norfolk Pointe
01.2026 - 07.2026
Assistant Community Manager
Greystar/Banyan Grove Apartments
03.2023 - 11.2025
Association Manager
United Property Associates
03.2022 - 03.2023
Assistant Community Manager
S.L.Nusbaum Realty Co./Wellington/College Square
09.2018 - 02.2022
Assistant Director of Development
Virginia Living Museum
08.2013 - 08.2014
Membership Director
Suffolk Family YMCA
03.2010 - 09.2013
Customer Service Associate, Credit Card Division
HSBC Bank USA
01.1995 - 01.1997
Customer Service Specialist
Williams Electronics Industries
03.1990 - 05.1995
Marketing
Northern Illinois University