Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst

Angelica(Queinton) Duplessis

The Bronx,NY

Summary

Experienced and Committed manager with 18 years of experience processing customer payments through various point of sale systems. Quick and accurate in the job Outstanding customer engagement abilities.

Hardworking and dependable, Punctual employee with excellent interpersonal abilities. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Proactive and meticulous Job Title with over Number years of experience in Type industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.

Overview

13
13
years of professional experience

Work History

Assistant District Manager

Vericheck/general Credit Services
Newark, NJ
11.2021 - 12.2022
  • Processed returned items in accordance with store policy.
  • Read weekly sales inserts and monitored price changes.
  • Helped customers find specific products, answered questions and offered advice.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers..
  • Learned roles of other departments to provide coverage and keep store operational.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Properly verified customer identification for transactions over $3000 purchases
  • Resolved issues with cash registers, card scanners and printers.
  • Trained new employees in cashiering procedures, offering assistance in resolving any issues.
  • Processed customer payments quickly and returned exact change and receipts.
  • Assisted District Manager with completing end-of-day counts and securing funds to prevent loss or theft.

City Carrier

Kimberly-Clark Corporation
Baton Rouge, LA
09.2018 - 11.2021
  • Gathered mail and packages from mailboxes on foot and by vehicle on designated route.
  • Arranged mail in delivery sequence each morning.
  • Safely operated mail delivery vehicle or walked on foot..
  • Greeted customers with a pleasant attitude and offered assistance with mail-related issues.
  • Utilized portable scanners to mark item delivered to residences and businesses, keeping records current and accurate.
  • Secured envelopes and parcels in mailboxes or on doorstep.
  • Kept meticulous records of any deliveries that were attempted or missed.
  • Prepared mail in sequence of delivery for optimal productivity.
  • Picked up and delivered mail to businesses and residences on schedule, allotting time for poor weather and road conditions.
  • Delivered mail to residences and commercial customers outside of city limits along established postal route
  • Observed road rules, weather and road conditions and other factors to maintain safe driving record.
  • Obtained receipts for registered and certain insured mail.
  • Separated mail to be transported to relay boxes along route for subsequent delivery.
  • Cleaned and checked over vehicle after completion of all daily deliveries.

Check Cashing Place Manager

Payomatic Corporation
New Orleans, LA
09.2013 - 09.2018
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Met budget targets by controlling expenses and eliminating wasteful behaviors.
  • Reorganized sales floor to optimize customer flow and improve product visibility.
  • Minimized financial discrepancies by accurately controlling monthly operations budget
  • Oversaw POS operations and cash management to reduce errors.
  • Restocked inventory upon shipment arrival and checked merchandise into TL2 system to maintain accurate records.
  • Built loyal customer base by delivering excellent service and stocking in-demand products.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.

District Manager

Payomatic Corporation
New Orleans, LA
09.2009 - 08.2013
  • Strategized business operations, merchandising strategies and personnel moves.
  • Evaluated budget plans and current costs to project trends and recommend updates.
  • Analyzed regional market trends to discover new opportunities for growth.
  • Maximized branch revenue by optimizing daily operations.
  • Oversaw store merchandising, brand exposure and product availability.
  • Mentored team members by demonstrating best practices for sales and customer service.
  • Returned stores to profitability by reviewing operations, implementing improvements, restructuring frameworks, hiring talented staff and enhancing training programs
  • Collaborated with store managers to improve performance and grow sales.
  • Supervised 11 branches and managed all performance metrics within NYC territory.

Education

Ceritification Of Accounting Completion - Accounting Technology And Bookkeeping

Professional Business Institute
New Orleans, LA
08.2015

47 Hours Of Business Training Course - Business Administration And Management Trainings

Business Management Training School
New Orleans, LA
10.2011

Eight Hours Excel 2010 And Outlook 2010 Course - Computer Software And Media Applications

Netcom Learning
New York, NY
09.2011

Skills

  • Customer assistance
  • ID verification
  • Customer order recording
  • Cash register operation
  • Problem resolution
  • Inventory Audits
  • Maintaining Clean Work Areas
  • Customer Relations
  • Business Planning
  • Field Operations
  • Closing and Contract Negotiations
  • Operational Efficiency
  • Staff Supervision
  • Time Management
  • Inventory Control Processes
  • Goal Attainment
  • Customer Relationship Management
  • Administrative Procedures
  • Set Breakdown
  • Closing Procedures
  • Business Administration
  • Project Management
  • Staff Management
  • Work Assignments
  • Customer Inquiries
  • Financial Management
  • Staff Training
  • Corrective Actions
  • Shrinkage Prevention
  • Sales and Marketing
  • Accounts Payable and Accounts Receivable
  • Shift Coverage
  • Reviewing Performance
  • Onsite Visits
  • POS Inventory System Operation
  • Policy Administration
  • Scalable Enterprise Software Solutions
  • Directing Team Members
  • Hiring and Training
  • Profit and Loss Accountability
  • Departmental Support
  • Advertising Planning
  • Bank Deposits
  • Cash Register Operations
  • Team Motivation
  • Organizational Systems
  • Compliance Requirements
  • Orientating and Training
  • Executive Calendars
  • Storage Organization
  • Store Merchandising
  • Workflow Processes

Timeline

Assistant District Manager

Vericheck/general Credit Services
11.2021 - 12.2022

City Carrier

Kimberly-Clark Corporation
09.2018 - 11.2021

Check Cashing Place Manager

Payomatic Corporation
09.2013 - 09.2018

District Manager

Payomatic Corporation
09.2009 - 08.2013

Ceritification Of Accounting Completion - Accounting Technology And Bookkeeping

Professional Business Institute

47 Hours Of Business Training Course - Business Administration And Management Trainings

Business Management Training School

Eight Hours Excel 2010 And Outlook 2010 Course - Computer Software And Media Applications

Netcom Learning
Angelica(Queinton) Duplessis