Jasiel Clark
Cincinnati,OH
Summary
Dedicated and dependable Customer Service Professional with over 17 years of experience delivering exceptional service and support in fast-paced environments. Recognized for building strong, lasting relationships with customers through genuine empathy, active listening, and effective problem-solving. Skilled in handling complex inquiries with professionalism and care, ensuring each interaction reflects a commitment to customer satisfaction and company values. Known for reliability, teamwork, and a customer-first approach that fosters trust and loyalty.
Overview
21
21
years of professional experience
Work History
Mailroom Clerk
General Electric Credit Union
05.2021 - Current
- Collect, sort, and distribute incoming and outgoing mail (USPS, FedEx, UPS, Certified, and Priority).
- Track returned mail and update address information by contacting members.
- Maintain detailed spreadsheets and member account notes for returned mail.
- Ensure timely and accurate internal mail routing across departments and branches.
Loan Operations Specialist
General Electric Credit Union
10.2017 - 05.2021
- Processed and posted loan payments and vehicle payoff checks.
- Released liens on paid-off vehicles and handled final mortgage paperwork.
- Handled inbound and outbound calls regarding loan servicing and insurance.
- Trained new team members and reviewed transaction accuracy.
Property Manager
Public Storage
05.2015 - 08.2017
- Managed day-to-day operations of storage facility including cleanliness, maintenance, and security.
- Reduced delinquency rates through follow-up calls, lien processes, and auctions.
- Assisted customers with unit selection, payments, and account management.
- Performed inventory checks and bank deposits; cross-sold packing supplies.
Cashier / Beauty Advisor
Walgreens
06.2008 - 09.2014
- Assisted customers with purchases, returns, and product recommendations.
- Maintained inventory, restocked shelves, and created in-store displays.
- Handled register operations including cash, check, and card transactions.
- Participated in planogram resets and store merchandising.
Hostess
Applebee’s Bar & Grill
05.2005 - 01.2006
- Greeted guests, managed seating, and maintained cleanliness of dining area.
- Supported staff coordination during high-volume shifts.
Education
Certificate - Medical Billing & Coding
University of Phoenix
Tempe, AZHigh School - General Studies
Mount Healthy High School
01.2009
Skills
- Problem-solving skills
- Handling and sorting mail
- Team collaboration
- Microsoft office
- Postage and sealing machines
- Strong organization skills
- Teamwork and collaboration
- Customer service
- Time management
- Attention to detail
- Multitasking
- Effective communication
- Decision-making
- Adaptability and flexibility
- Self motivation
- Task prioritization
- Quality control
Timeline
Mailroom Clerk
General Electric Credit Union
05.2021 - Current
Loan Operations Specialist
General Electric Credit Union
10.2017 - 05.2021
Property Manager
Public Storage
05.2015 - 08.2017
Cashier / Beauty Advisor
Walgreens
06.2008 - 09.2014
Hostess
Applebee’s Bar & Grill
05.2005 - 01.2006
High School - General Studies
Mount Healthy High School
Certificate - Medical Billing & Coding
University of Phoenix