Keaton Ousley
Dallas,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Mailroom Clerk
Toyota/Lexus Headquarters
Plano, TX
02.2024 - Current
- Multitasked effectively in a fast-paced environment, prioritizing tasks appropriately to meet daily deadlines consistently.
- Enhanced customer satisfaction with timely and accurate delivery of parcels and mail to recipients within the organization.
- Provided exceptional customer service by promptly addressing questions or concerns from employees regarding their incoming or outgoing mail.
- Safeguarded sensitive information by properly handling confidential documents according to company policies and procedures.
- Maintained customer satisfaction by responding to customer inquiries and complaints.
Customer Service Representative
Ousley & Co Trucking Service, LLC
Dallas, TX
04.2019 - 02.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Associate - General Studies
Northland Community And Technical College
Thief River Falls, MNSkills
- Problem-solving skills
- Customer Service
- Active Listening
- Critical Thinking
- Problem-solving abilities
- Customer Relations
Timeline
Mailroom Clerk
Toyota/Lexus Headquarters
02.2024 - Current
Customer Service Representative
Ousley & Co Trucking Service, LLC
04.2019 - 02.2024
Associate - General Studies
Northland Community And Technical College