CAROL PURCELL
Los Lunas,NM
Overview
29
29
years of professional experience
Work History
Assistant Property Manager
Right Space Storage
Los Lunas, NM
09.2025 - Current
- Assist new tenants with leasing a storage unit
- Answering phones, taking payments
- Follow-up calls to tenants that are past due on monthly rent
- Maintaining the appearance of the property and the units
Veterinary Receptionist
Pawz To Care
Bernalillo, NM
02.2025 - 10.2025
- Answer phones, set appointments, take payments from customers
Insurance Denials
MedCentris
08.2024 - 02.2025
- CONTRACT
- Medical billing and Denial Management for Wound Care claims.
- Submit clean claims and appeal all denied claims.
Property Manager
Brownsburg East Storage
Brownsburg, IN
10.2022 - 07.2024
- Manage day to day operations of facility
- Assist customers with leasing storage units and RV/Boat parking.
- Customer Service
- Accounts Receivable/Payable
- Monthly billing and collections of unpaid accounts.
Assistant Property Manager
Amazon Self Storage
Brownsburg, IN
12.2021 - 10.2022
- Assist customers with leasing storage units and RV/Boat parking.
- Customer Service
- Accounts Receivable/Payable
- Monthly billing and collections of unpaid accounts.
Denial Management Specialist
Patients Choice Laboratories
Indianapolis, IN
04.2021 - 09.2021
- Work all denied claims from all insurance payors
- Assist patients with questions regarding statements
- Attention to detail, focused orientated
- Work correspondence and request medical records from referring providers
Assistant Office Manager/Vet Assistant
Lafayette Rd Veterinary Hospital
Indianapolis, IN
08.2019 - 03.2021
- Assisting clients with check in and out for appointments, answer incoming calls and scheduling office visits and surgeries
- Validating prior vaccine history with other clinics
- Assisting the veterinarian with various duties with the patients
- General office work, accounts payable and accounts receivable
Medicaid Waiver Biller
Sycamore Services
Danville, IN
02.2019 - 10.2019
- Medical Billing for Medicaid Waiver Services
- Payment posting from insurance carriers, private carriers, and all Medicaid carriers in Indiana
- Work correspondence and denials from all insurance carriers in Indiana
Denial Specialist
HopeBridge, LLC
Indianapolis, IN
09.2017 - 01.2019
- Medical Billing for ABA Therapy, PT, OT. ST claims
- Payment posting from insurance carriers, private carriers and all Medicaid carriers in Indiana and Kentucky
- Work correspondence and denials from all insurance carriers in Indiana and Kentucky
Billing Coordinator
K1ds Count, LLC
Brownsburg, IN
06.2016 - 06.2017
- Medical Billing for ABA Therapy, PT, OT. ST claims
- Payment posting from insurance carriers, private carriers and all Medicaid carriers
- Work correspondence and denials from insurance carriers
- Work EDI reports from Office Ally
Claims Administrator
Key Benefit Administrator
Indianapolis, IN
10.2014 - 05.2016
- Research and process medical claims for Limited Medical Indemnity policies for TransAmerica, Fidelity, and Companion insurance
- Assist providers and members with questions regarding claim status and eligibility, and benefits
- Work correspondence from members and providers
- Customer Service, assist providers and policy holders with claim status, eligibility, and other claim issues
Denial Management Specialist
American Toxicology Labs
Indianapolis, IN
01.2013 - 08.2014
- Research and resubmit denials for medical claims
- Review patients benefits and coverage
- Submit appeals for denied claims through mail, Availity, NaviNet, and Blue plan websites
- Denial management claims for all Blue Cross Blue Shields plans
- Correct claims and resubmit
Auto Claims Processor
State Farm Insurance
08.2012 - 01.2013
- Customer Service Center for Auto Claims Center
- Assist Insured and Claimants with submitting Auto claims
- Processing and determining liability
- Assisting with Rental reservations and Repair Service Shops
- Analyzing benefits for the policyholder
Field Assessment / Data Processing Specialist
Mission Ready Consulting, Inc.
Brownsburg, IN
08.2010 - 05.2012
- Coordinate and conduct field assessments and evaluations of facilities and emergency service providers, deemed to be critical to the safety and security of Indiana communities
- These assessments are classified and require extreme detail to identify gaps or shortfalls in the facilities ability to function during times of crises or emergency
- Identify possible solutions to shortfalls identified and research federal grants to finance corrections
- Entered assessment data (PCII) into a secure Federal Department of Homeland Security Automated Critical Asset Management System (ACAMS)
- Mission Ready Consulting, Inc. is a small Indiana registered contracting company specializing in preparedness, emergency response and recovery from disaster or catastrophic events
Accounts RECEIVABLE REPRESENTATIVE for Medical Billing
MMP/TriMed Group
Indianapolis, IN
01.2007 - 01.2010
- Post payments received from commercial insurance carriers, government agencies such as Medicare and Medicaid, and patient self pay
- Assist patients with questions regarding their bill
- Work with patients to arrange workable payment schedules
- Billing service for two Radiologist groups in Indiana
Medical Biller / Unit Floor Representative
St. Vincent Hospital & Healthcare
Indianapolis, IN
01.2005 - 12.2007
- Unit Rep for the Seton Surgical Specialties Floor
- Assemble patient charts, take written orders from Doctors and Nurses, order tests and procedures for patients and assist patients and family members with questions and concerns
- Bill Medicare, Medicaid and Acute Care hospital bills to Medicare and Medicaid for payment; research all denied and rejected claims contacting Medicare regarding denials; contact patients regarding insurance and issues regarding balances on accounts
- Bill Medicare/Medicaid claims for Critical Access Hospitals, and perform follow-up to insurance companies and patients for payment
- St. Vincent is a member of Ascension Health, the nation's largest not-for-profit Catholic Healthcare System
Medical Claims Supervisor
Anthem Blue Cross Blue Shield
Indianapolis, IN
01.1997 - 12.2004
- Research and process medical claims for Medicare, group and individual policies
- Resolve provider and member issues from the Indiana Department of Insurance and Kentucky Department of Insurance
- Resolve benefit coding issues, claim issues, and managed unit projects.
- Analyzed how benefits are coded and getting the issues corrected when necessary.
- Supervise a minimum of 15 claims processors and identified system problems within the claims processing system and worked to get them corrected.
- Anthem Blue Cross Blue Shield is one of the largest insurance carriers in Indiana
Timeline
Assistant Property Manager
Right Space Storage
09.2025 - Current
Veterinary Receptionist
Pawz To Care
02.2025 - 10.2025
Insurance Denials
MedCentris
08.2024 - 02.2025
Property Manager
Brownsburg East Storage
10.2022 - 07.2024
Assistant Property Manager
Amazon Self Storage
12.2021 - 10.2022
Denial Management Specialist
Patients Choice Laboratories
04.2021 - 09.2021
Assistant Office Manager/Vet Assistant
Lafayette Rd Veterinary Hospital
08.2019 - 03.2021
Medicaid Waiver Biller
Sycamore Services
02.2019 - 10.2019
Denial Specialist
HopeBridge, LLC
09.2017 - 01.2019
Billing Coordinator
K1ds Count, LLC
06.2016 - 06.2017
Claims Administrator
Key Benefit Administrator
10.2014 - 05.2016
Denial Management Specialist
American Toxicology Labs
01.2013 - 08.2014
Auto Claims Processor
State Farm Insurance
08.2012 - 01.2013
Field Assessment / Data Processing Specialist
Mission Ready Consulting, Inc.
08.2010 - 05.2012
Accounts RECEIVABLE REPRESENTATIVE for Medical Billing
MMP/TriMed Group
01.2007 - 01.2010
Medical Biller / Unit Floor Representative
St. Vincent Hospital & Healthcare
01.2005 - 12.2007
Medical Claims Supervisor
Anthem Blue Cross Blue Shield
01.1997 - 12.2004