Carol Rolling
Laguna Hills
Overview
32
32
years of professional experience
Work History
Field Representative
Retail Merchandising Services Inc.
Mission Viejo, CA - San Clemente, CA
03.1999 - Current
- Trained new team members on company policies and in-store merchandising techniques.
- Established strong relationships with clients, fostering trust and loyalty for ongoing business growth.
- Service a variety of products in different departments, including organizing and restocking merchandise.
- Trouble shooting problems and working with in-store management to resolve them.
- Ensuring home office is aware of all missing graphics, bullnoses and others items in all beauty sections.
- Assisting customers with questions and locating merchandise.
- Complete service reports in full and insuring all photos are accurate.
Owner/Operator
ECR Printing Service
Laguna Hills, CA
07.1994 - 11.2019
- Managed daily operations, ensuring efficient workflow and quality control in print production.
- Developed and implemented marketing strategies to increase customer base and brand visibility.
- Oversaw financial management, including budgeting, invoicing, and cost control measures.
- Established strong client relationships through exceptional service and tailored printing solutions.
- Streamlined operational processes, resulting in reduced turnaround times for orders.
- Utilized industry-standard software for design and production management, improving project efficiency.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Negotiated contracts with vendors to secure favorable terms for the business.
Education
Bachelor of Science - Human Resources Management
Chapman University
Orange, CA01-1993
Bachelor of Science - Business Administration
University of Phoenix
Irvine, CA11-1990
Skills
- Goal-oriented mindset
- Customer relations
- Time management
- Attention to detail
- Multitasking Abilities
- Excellent communication
- Decision-making
- Relationship building
- Interpersonal skills
- Professionalism
- Route coordination
Timeline
Field Representative
Retail Merchandising Services Inc.
03.1999 - Current
Owner/Operator
ECR Printing Service
07.1994 - 11.2019
Bachelor of Science - Human Resources Management
Chapman University
Bachelor of Science - Business Administration
University of Phoenix