Open To Work
Carol Rothe
McGregor,MN
Work Preference
Summary
Dynamic professional with over 25 years of experience in running all aspects of a Collection Department. Expertise in training new team members, maintaining compliance, and resolving customer inquiries with a 0 complaint policy for the last 4 years. Committed to driving operational excellence and enhancing customer satisfaction.
Need remote position, as I relocated to rural area 4 years ago.
Work History
Sr. Repossession Specialist
Commerce Bank
Kansas City, MO
05.2022 - Current
- Developed and maintained accurate records of repossession activities and inventory.
- Maintained detailed reports of repossession activities for compliance purposes.
- Verified accuracy of all records related to repossessions and lien releases.
- Negotiated settlements on charged-off loans and bankcards to reduce financial losses.
- Projected repossession loss estimates for VP.
- Inspected repossessed vehicles for damages and initiated insurance claims.
- Trained new team members on repossession processes and compliance standards to ensure adherence.
- Performed skip-tracing activities to locate missing or delinquent debtors.
- Coordinated with local tow companies for vehicle pickup services.
- Set vehicle floors and responded to "if bid" offers.
- Processed monthly charge-downs on repossession accounts.
- Resolved customer inquiries related to repossessions.
- Communicated with customers on charge-off share accounts.
- Generated Deficiency Letters to customers on repossessions.
- Attended monthly meetings with repossession companies and provided feedback of servicing.
- Managed title work to facilitate vehicle repossession and transfer..
- Managed responses to impound notices for repossessed vehicles..
Education
Secretarial Science Degree
Minneapolis Business College
Roseville, MN06-1988
High School Diploma -
Highland Park Sr. High
Highland Park, MN06-1986
Some College (No Degree) - General
Inver Hills Community College
Inver Grove HeightsSkills
- Collection Manager - 18 years
- Settlement Negotiations - 25 years
- Loss Mitigation Specialist - 1 year
- Foreclosure Supervisor - 2 years
- Bankruptcy Supervisor - 2 years
- Data Entry Supervisor - 1 year
- Mortgage Processor - 1 year
- Eoscar Specialist - 25 years
Timeline
Sr. Repossession Specialist
Commerce Bank
05.2022 - Current
Secretarial Science Degree
Minneapolis Business College
High School Diploma -
Highland Park Sr. High
Some College (No Degree) - General
Inver Hills Community College