Carol Schalm-Shelburne
Clinton,MI
Summary
Accomplished Sr. Processor with a proven track record at Flagstar Bank, enhancing productivity and customer satisfaction through expert communication and advanced data analysis. Skilled in navigating complex loan scenarios and streamlining workflows, I exceed client expectations, fostering growth and teamwork. Achievements include mentoring junior staff and significantly reducing closing times.
Overview
15
15
years of professional experience
Work History
SR. Processor
Flagstar Bank, FSB
2017.03 - Current
- Established positive relationships with clients based on trustworthiness and open communication channels throughout the entire lending experience.
- Received and reviewed incoming documents and materials.
- Managed high-volume workloads for timely and accurate completion of loan applications.
- Handled complex loan scenarios with precision, navigating through challenging situations successfully without compromising turn-around times.
- Collaborated with underwriters and loan officers to ensure smooth transactions, resulting in reduced closing times.
- Proactively identified potential issues during file review stages before progressing further into the process pipeline.
- Mentored junior processors, fostering a supportive team environment that encouraged professional growth.
Sr Processor
Neal Winnie
2015.03 - 2016.12
- Developed strategies to streamline workflows and reduce redundancies within the processing department, leading to increased productivity levels.
- Increased customer satisfaction by promptly addressing concerns and providing clear communication throughout the application process.
- Proactively identified potential issues during file review stages before progressing further into the process pipeline.
- Handled complex loan scenarios with precision, navigating through challenging situations successfully without compromising turn-around times.
- Received and reviewed incoming documents and materials.
Sr Processor
Chase Bank
2009.03 - 2014.12
- Enhanced data security measures by implementing secure storage solutions and training staff on best practices for handling sensitive information.
- Developed strategies to streamline workflows and reduce redundancies within the processing department, leading to increased productivity levels.
- Increased customer satisfaction by promptly addressing concerns and providing clear communication throughout the application process.
- Maintained strict compliance with regulatory guidelines, preventing potential penalties or delays in processing.
- Proactively identified potential issues during file review stages before progressing further into the process pipeline.
- Handled complex loan scenarios with precision, navigating through challenging situations successfully without compromising turn-around times.
- Collaborated with underwriters and loan officers to ensure smooth transactions, resulting in reduced closing times.
- Delivered consistent high-quality service that exceeded client expectations and contributed to a growing company reputation in the industry.
Education
Associate of Arts - Accounting
University of Phoenix
Tempe, AZ07.2026
GED -
Lincoln
Warren, MI03.1979
Skills
- Advanced Data Analysis
- Workflow Management
- Expert Communication
- Teamwork and Collaboration
- Customer Service
- Attention to Detail
- Critical Thinking
- Multitasking and Organizing
Timeline
SR. Processor
Flagstar Bank, FSB
2017.03 - Current
Sr Processor
Neal Winnie
2015.03 - 2016.12
Sr Processor
Chase Bank
2009.03 - 2014.12
Associate of Arts - Accounting
University of Phoenix
GED -
Lincoln
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