Tiara Gullett
Sheffield Lake
Summary
At CrossCountry Mortgage, LLC, I spearheaded initiatives that enhanced interdepartmental coordination and significantly improved processing efficiency through the adoption of new software tools. My expertise in data analysis and exceptional communication skills led to a notable increase in customer satisfaction and team performance, embodying a blend of technical proficiency and collaborative spirit.
Overview
4
4
years of professional experience
Work History
SR. Processor
CrossCountry Mortgage,LLC
10.2020 - Current
- Proactively identified potential issues during file review stages before progressing further into the process pipeline.
- Improved interdepartmental coordination between sales teams and underwriting departments through regular meetings.
- Reduced processing errors by conducting thorough reviews and providing constructive feedback to team members.
- Implemented quality control measures for consistent accuracy in documentation review and approval processes.
- Conducted regular audits of loan files to identify areas for improvement and maintain high standards of performance.
- Maintained strict compliance with regulatory guidelines, preventing potential penalties or delays in processing.
- Streamlined processing procedures by implementing new software tools, increasing overall team efficiency.
- Increased customer satisfaction by promptly addressing concerns and providing clear communication throughout the application process.
- Kept up-to-date on industry trends by participating in educational seminars and workshops, applying new knowledge to improve processes further.
- Handled complex loan scenarios with precision, navigating through challenging situations successfully without compromising turn-around times.
- Managed high-volume workloads for timely and accurate completion of loan applications.
- Established positive relationships with clients based on trustworthiness and open communication channels throughout the entire lending experience.
- Collaborated with underwriters and loan officers to ensure smooth transactions, resulting in reduced closing times.
- Mentored junior processors, fostering a supportive team environment that encouraged professional growth.
- Received and reviewed incoming documents and materials.
- Met production targets and tight deadlines by collaborating closely with team members.
- Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
- Collaborated with other departments to optimize production workflows.
Education
Bachelor of Science - Psychology
Cleveland State University
Cleveland, OH05-2019
Bachelor of Arts - Criminology
Cleveland State University
Cleveland, OH05-2019
Skills
- Advanced data analysis
- Workflow management
- Expert communication
- Encompass expertise
- Teamwork and collaboration
- Customer service
- Attention to detail
- Critical thinking
- Multitasking and organizing
- Data entry
- Credit history review
- Document review
- Relationship building
Timeline
SR. Processor
CrossCountry Mortgage,LLC
10.2020 - Current
Bachelor of Science - Psychology
Cleveland State University
Bachelor of Arts - Criminology
Cleveland State University
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