Carol Schmidt
Green Bay
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Goal-oriented Guest Services Supervisor with 20+ years of experience. Exceptionally fast learning with aptitude for maintaining big picture values through efficient day-to-day systems.
Overview
13
13
years of professional experience
Work History
Guest Services Supervisor
The NEW Zoo
09.2023 - Current
- Supervised daily operations of guest services, ensuring exceptional visitor experiences.
- Trained and mentored team members on customer service best practices and zoo policies.
- Implemented process improvements to enhance efficiency in guest interactions and service delivery.
Delivery Driver
Eatstreet, Inc
11.2018 - 07.2023
- Transported and safely delivered items to prevent damage or loss.
- Navigated routes with relevant map programs and GPS systems.
- Handled merchandise in accordance with product handling standards.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Utilized street maps to plan and determine most efficient routes.
- Notified customers of delays to decrease calls to support.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
Nursery Lot Supervisor
Stein's Garden & Home
02.2013 - 12.2018
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Used product knowledge to suggest items to match client needs.
- Created price tags and merchandise signs for new items.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Assistant Store Manager
Big Lots Stores, Inc.
05.2014 - 04.2017
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Handled scheduling for store shifts to achieve adequate staffing.
- Maintained inventory by checking merchandise to determine levels.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
Education
Some College (No Degree) - Business Management
Northeastern Wisconsin Technical College C
Green Bay, WIGED -
NWTC
Green Bay, WI01-1979
Skills
- Supplies Monitoring
- Customer Service
- Team Building
- Supervision and Leadership
- Team Management
- Basic Math
- Time Management
- Dependable and Responsible
- Microsoft Word
- Troubleshooting
- Transaction Processing
Timeline
Guest Services Supervisor
The NEW Zoo
09.2023 - Current
Delivery Driver
Eatstreet, Inc
11.2018 - 07.2023
Assistant Store Manager
Big Lots Stores, Inc.
05.2014 - 04.2017
Nursery Lot Supervisor
Stein's Garden & Home
02.2013 - 12.2018
Some College (No Degree) - Business Management
Northeastern Wisconsin Technical College C
GED -
NWTC