Garyana Lewis
New Orleans,LA
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
10
10
years of professional experience
Work History
Guest Services Supervisor
Audubon Zoo
09.2023 - Current
- Supervised daily operations to ensure high-quality guest experiences and service standards.
- Trained and mentored staff on customer service protocols and operational procedures.
- Implemented process improvements to enhance efficiency and guest satisfaction rates.
- Resolved guest inquiries and complaints promptly, maintaining positive visitor relations.
- Streamlined operational processes to maximize efficiency and customer satisfaction.
- Led weekly staff meetings to maintain continuity of service and quality standards.
- Enhanced guest satisfaction by implementing personalized greeting protocols upon check-in.
- Trained new staff in customer service excellence, ensuring consistent guest experiences.
Substitute Teacher, K-12
Kelly Educational Services
08.2025 - 01.2026
- Collaborated with teachers to implement effective classroom management strategies, ensuring a positive learning environment.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Upheld classroom routines to support student environments and maintain consistent schedules.
Camp Counselor
NORDC
05.2018 - 06.2019
- Supervised daily activities and ensured safety protocols for children's engagement during camp sessions.
- Developed and implemented creative educational programs to enhance campers' learning experiences.
- Coordinated group activities, promoting teamwork and social skills among participants.
- Trained and mentored junior counselors on best practices in child supervision and conflict resolution.
Child Care Helper
KLP
05.2016 - 05.2018
- Supervised daily activities, ensuring safety and engagement for children in care.
- Assisted in developing and implementing age-appropriate learning activities.
- Maintained cleanliness and organization of play areas, promoting a safe environment.
- Communicated effectively with parents regarding child progress and behavioral observations.
Education
High School Diploma -
EDNA KARR HIGH SCHOOL
New Orleans, LA05-2021
Skills
- Conflict management
- Customer service
- Team Training
- Policy enforcement
- Customer relationship management
- Concierge services
- Team management
- Strong leadership
- Work Planning and Prioritization
- Operational systems monitoring
- Teamwork and collaboration
- Time management
Timeline
Substitute Teacher, K-12
Kelly Educational Services
08.2025 - 01.2026
Guest Services Supervisor
Audubon Zoo
09.2023 - Current
Camp Counselor
NORDC
05.2018 - 06.2019
Child Care Helper
KLP
05.2016 - 05.2018
High School Diploma -
EDNA KARR HIGH SCHOOL