Carol Sequeira Miller
San Carlos,CA
Summary
I have built my career around supporting the needs of working parents, employers, ECE professionals, and young children. Creating and supporting quality child care solutions is the key to economic growth and to an employer's ability to recruit and retain talent in pursuit of their business goals. Sustainable benefit solutions are only possible through strategic partnerships and a variety of care options. At the same time, implementing quality child care and support offerings for working parents, allows service providers to thrive and grow long-term partnerships.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Managing Partner
Pendulum Dependent Care Solutions
01.2023 - Current
- Liaise with HR leaders and child care operators/benefit service providers to better understand customer needs and recommend appropriate solutions.
- Deliver outstanding service to clients to maintain and extend relationship for future business opportunities.
- Create and develop detailed work plans to meet business priorities and deadlines.
- Generate reports detailing findings and recommendations.
Head of Employer Partnerships
Wonderschool
06.2021 - 11.2022
- Launched new line of business for Company.
- Created innovative, high-quality child care solutions for employers by meeting the needs of today's working parents
- Family or home-based child care is an important solution especially in rural locations or for employers with non-traditional work hours.
Director Client Services
Bright Horizons
01.2016 - 06.2021
- As Director of Client Services for the West, my primary focus was on adding new onsite and near-site employer sponsored child care centers
- Executed and devised business development strategies to attract and acquire new clients using networking, lead generation and follow up.
Consultant - Head Start Monitoring
Danya International LLC
09.2015 - 01.2016
- Traveled to a variety of Head Start programs around the U.S
- Independently conducted classroom observations, reviewed documents, interviewed staff, and collected necessary data using The Office of Head Start Monitoring Protocol
- Being well versed in the Head Start standards, my detailed reporting was used to help support Head Start priorities within each program.
Client Liaison Manager, West Region
KinderCare Learning Companies
11.2013 - 09.2014
- Managed the corporate contracts and relationships for clients in the Western Region; included client financial and operational reporting, strategic planning, contract renewals and negotiations, new business initiatives, client communication and satisfaction
- Worked closely with operations management team to ensure high quality programs were in place, meeting and even exceeding client expectations
- Leveraged internal resources and support teams including Finance, Marketing, Education, HR, Legal.
Executive Director and Client Manager
KinderCare Learning Companies
09.2008 - 10.2013
- Responsible for the contract and overall relationship with Cisco Systems Inc which included two on-site early education programs (US and India)
- Responsible for overall center operations for the center in San Jose, CA, licensed capacity of 416 children, staff of 100
- Responsible for entire client relationship including on-site progressive child care program in Bangalore, India
- Drove consistent financial gains, developed employees, maintained exceptional client and parent satisfaction.
Regional Director & Client Services
KinderCare Education at Work
01.2004 - 09.2008
- Multi-site management - Northern Region included a total of (8) childcare centers
- Clients included Oracle, Electronic Arts, Intel, and Google
- Supervised onsite Directors while closely monitoring the overall operations
- In this position, I played a key role during the tripling in size of Children's Creative Learning Centers which eventually was acquired by Knowledge Universe.
Center Director
CCLC/KinderCare Education At Work
11.2002 - 01.2004
- Fostered caring and safe environment for children and parents.
- Cultivated and strengthened relationships with children and families.
- Kept facility in compliance with all applicable standards and laws.
- Promoted positive company image and established reputation as provider of choice for educational programs in greater community.
Education
Bachelor's degree - Government
Saint Mary's College of California
Credential Program -
Cal State East Bay
Skills
- Business Development
- Financial Reporting Understanding
- Strategic Planning Skills
- Early Childhood Education
- Human Resources
- Project Management
- Strategic Communications
- Contract Negotiation & Management
Certification
California Multiple Subject Teaching Credential
Timeline
Managing Partner
Pendulum Dependent Care Solutions
01.2023 - Current
Head of Employer Partnerships
Wonderschool
06.2021 - 11.2022
Director Client Services
Bright Horizons
01.2016 - 06.2021
Consultant - Head Start Monitoring
Danya International LLC
09.2015 - 01.2016
Client Liaison Manager, West Region
KinderCare Learning Companies
11.2013 - 09.2014
Executive Director and Client Manager
KinderCare Learning Companies
09.2008 - 10.2013
Regional Director & Client Services
KinderCare Education at Work
01.2004 - 09.2008
Center Director
CCLC/KinderCare Education At Work
11.2002 - 01.2004
Bachelor's degree - Government
Saint Mary's College of California
Credential Program -
Cal State East Bay
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