Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

CAROL SHEHATA

Antioch,TN

Summary

Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers, and individuals to address issues. Good relationship-building and multitasking skills. Driven Pharmacy Technician with a proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Patient Service Specialist

Vanderbilt Medical Center
04.2024 - Current
  • Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
  • Adapted quickly to changing policies or procedural updates within clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
  • Trained new team members on clinic procedures, fostering welcoming and cohesive work environment.
  • Reduced wait times for patients by optimizing appointment schedules and coordinating with clinical staff.
  • Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
  • Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.

Pharmacy Technician

Publix
09.2023 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy
  • Solved customer problems in person or over telephone by providing assistance with placing orders, navigating systems, and locating items
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues
  • Coordinated verification and filling of more than 20 daily prescriptions in high-volume calls pharmacy environment.

Education

Bachelor of Science - Biology

Lipscomb University
Nashville, TN
05.2027

High School Diploma -

Knowledge Academies
Antioch, TN
05.2023

Skills

  • Intravenous Admixture Preparation
  • Supply Restocking
  • Insurance Billing
  • Drug Safety
  • Fluent in Arabic
  • Customer Support
  • Appointment Scheduling
  • Patient confidentiality
  • Healthcare Systems Knowledge
  • Insurance Verification

Certification

  • Licensed Pharmacy Technician

Languages

Arabic
Native or Bilingual

Timeline

Patient Service Specialist

Vanderbilt Medical Center
04.2024 - Current

Pharmacy Technician

Publix
09.2023 - Current

Bachelor of Science - Biology

Lipscomb University

High School Diploma -

Knowledge Academies

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CAROL SHEHATA