Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

CAROL SHEHATA

Smyrna,TN

Summary

Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers, and individuals to address issues. Good relationship-building and multitasking skills. Driven Pharmacy Technician with a proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions. Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Patient Service Specialist

Vanderbilt
Francestown, TN
04.2024 - Current
  • Scheduled appointments and managed patient records using electronic health record software.
  • Maintained strict confidentiality when dealing with sensitive information.
  • Greeted patients upon arrival and verified patient information.
  • Ensured all required documentation was completed accurately before submitting claims.
  • Provided assistance with completing paperwork, such as insurance forms and medical history.

Pharmacy Technician

Publix
Nashville, TN
09.2023 - 06.2025
  • Answered incoming phone calls and addressed questions from customers and healthcare providers
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy
  • Solved customer problems in person or over the telephone by providing assistance with placing orders, navigating systems, and locating items
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.

Education

Bachelor of Science - Biology

Middle Tennessee State University
Murfreesboro, TN
05.2027

High School Diploma -

Knowledge Academies
05.2023

Skills

  • Intravenous Admixture Preparation
  • Supply Restocking
  • Insurance Billing
  • Drug Safety
  • Fluent in Arabic
  • Problem-Solving
  • Appointment Scheduling
  • Insurance Verification
  • Customer Service
  • Multitasking and Organization

Languages

Arabic, Native or Bilingual

Certification

  • Licensed Pharmacy Technician

Timeline

Patient Service Specialist

Vanderbilt
04.2024 - Current

Pharmacy Technician

Publix
09.2023 - 06.2025

Bachelor of Science - Biology

Middle Tennessee State University

High School Diploma -

Knowledge Academies