CAROL SHEHATA
Smyrna,TN
Summary
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers, and individuals to address issues. Good relationship-building and multitasking skills. Driven Pharmacy Technician with a proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions. Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Patient Service Specialist
Vanderbilt
04.2024 - Current
- Scheduled appointments and managed patient records using electronic health record software.
- Maintained strict confidentiality when dealing with sensitive information.
- Greeted patients upon arrival and verified patient information.
- Ensured all required documentation was completed accurately before submitting claims.
- Provided assistance with completing paperwork, such as insurance forms and medical history.
- Managed patient appointment scheduling using electronic health record systems to ensure efficient operations.
- Managed patient check-in processes to enhance workflow efficiency.
- Coordinated appointment scheduling and confirmations for optimal patient experience.
Pharmacy Technician
Publix
09.2023 - 06.2025
- Answered incoming phone calls and addressed questions from customers and healthcare providers
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy
- Solved customer problems in person or over the telephone by providing assistance with placing orders, navigating systems, and locating items
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
Education
Bachelor of Science - Biology
Middle Tennessee State University
Murfreesboro, TN05.2027
High School Diploma -
Knowledge Academies
Antioch, TN05.2023
Skills
- Intravenous Admixture Preparation
- Supply Restocking
- Insurance Billing
- Drug Safety
- Fluent in Arabic
- Problem-Solving
- Appointment Scheduling
- Insurance Verification
- Customer Service
- Multitasking and Organization
Certification
- Licensed Pharmacy Technician
Languages
Arabic
Native or Bilingual
Interests
My journey toward becoming a doctor began long before I ever knew how to name the dream Growing up, I was always drawn to caring for others—whether it was helping family members, comforting friends, or trying to understand how the body works But it wasn’t until college, when I pushed through challenging science classes and truly rediscovered my love for biology, that my passion became clear Every lab, every late-night study session, and every moment of self-doubt taught me resilience and reminded me why this path matters to me I want to become a pediatrician not just because I love science, but because I want to be a source of comfort, healing, and hope for children and their families My journey has been shaped by perseverance, compassion, and a deep desire to make a meaningful impact—and each step brings me closer to the physician I aspire to be
I’ve always been passionate about the NBA, and basketball has become one of my favorite ways to unwind and stay connected to something exciting outside of school The Golden State Warriors, with their fast-paced style and dynamic teamwork, are the team I never miss a game from Watching them play motivates me, inspires me, and gives me something to look forward to no matter how busy life gets
Timeline
Patient Service Specialist
Vanderbilt
04.2024 - Current
Pharmacy Technician
Publix
09.2023 - 06.2025
Bachelor of Science - Biology
Middle Tennessee State University
High School Diploma -
Knowledge Academies