Carol Shikles
East Boston,MA
Summary
Driven Front Desk Agent and Hostess with proven expertise in guest services and problem-solving, enhancing customer satisfaction and loyalty at Attitash Mountain Village. Skilled in cash handling and reservation systems, demonstrated ability to improve guest experience through effective administrative support and hospitality services. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
8
8
years of professional experience
Work History
Front Desk Agent
Attitash Mountain Village
Bartlett, NH
01.2012 - 01.2018
- Collaborated with housekeeping staff to ensure timely room availability and optimal guest experience.
- Developed strong relationships with repeat customers, leading to increased loyalty and return visits.
- Enhanced guest satisfaction by promptly addressing inquiries and resolving concerns.
Hostess
Horsefeathers Restaurant
North Conway, NH
01.2010 - 01.2012
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
High School Diploma -
East :Boston High School
East Boston, Ma06.1976
Skills
- Customer Service
- Guest Services
- Problem-solving skills
- Cash Handling
- Hospitality services
- Reservation Systems
- Front Office Support
- Administrative Support
Timeline
Front Desk Agent
Attitash Mountain Village
01.2012 - 01.2018
Hostess
Horsefeathers Restaurant
01.2010 - 01.2012
High School Diploma -
East :Boston High School