Carol Shoaff
Wheeling,WV
Summary
Highly skilled Loan Specialist with expertise in data accuracy and security. Hardworking professional with over 20 years of assisting clients, scheduling payments and reviewing loans and procedures. Knowledgeable in many banking facets.
Overview
22
22
years of professional experience
Work History
Business Loan Specialist
Wesbanco Bank
12.2021 - Current
- Verified loan maintenance performed by the team members.
- All maintenance completed by the team was uploaded to a folder where I verified for accuracy and completion.
Business Loan Specialist Team Lead
Wesbanco Bank
10.2001 - 05.2020
Worked in several departments at Wesbanco including data entry, customer service, reconcilement and administrative assistant.
Became a member of the business specialist team and was promoted to team lead
As team lead I supervised a team of 10-17 members who were responsible for all data entry and maintenance of business loans.
Education
High School Diploma -
Bishop Donahue
McMechen, WV06.1969
Skills
- Data entry of new loans
- Customer service
- Insurance loss claims processing
- Telephone Etiquette
- Customer Inquiries
- Account reconcilement
- Unposted corrections
- Loan corrections
Timeline
Business Loan Specialist
Wesbanco Bank
12.2021 - Current
Business Loan Specialist Team Lead
Wesbanco Bank
10.2001 - 05.2020
High School Diploma -
Bishop Donahue
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