Carol S. Menjivar
Porter Ranch,CA
Summary
Compassionate and detail-oriented professional with a strong background in life sciences and 12+ years of experience in public-facing and caretaking roles. Seeking an entry-level Social Service position to leverage expertise in crisis de-escalation, professional medical documentation, and client advocacy. Committed to providing empathetic support to diverse populations.
Overview
15
15
years of professional experience
Work History
Veterinary Assistant
Northridge Pet Hospital
Northridge, CA
11.2021 - Current
- Provided emotional support and clear communication to clients during sensitive medical situations, enhancing client trust and satisfaction.
- Coordinate with a multidisciplinary team to ensure patient safety and efficient workflow in a fast-paced environment.
- Maintain accurate medical records and documentation for patients, ensuring strict adherence to clinical protocols.
- Managed pharmacy inventory while ensuring compliance with safety and hygiene regulations, contributing to a safe environment for patients.
Merchandiser / Client Relations
American Greetings
Pacoima, California
12.2018 - 11.2021
- Managed daily operations independently, ensuring community-facing displays complied with professional standards and enhanced customer engagement.
- Engaged daily with diverse public, fostering positive interactions and building rapport to support community relations.
- Tracked inventory using digital reporting tools and submitted compliance data weekly to ensure operational accuracy.
Merchandising & Inventory Roles
Crossmark / Michael’s / RGIS
01.2014 - 01.2018
- Demonstrated attention to detail and organizational skills in fast-paced environments to manage inventory effectively.
- Operated independently in the field, ensuring strict adherence to deadlines and maintaining high data accuracy.
Front End Supervisor Assistant
Total Wine & More
Northridge, USA
09.2010 - 03.2014
- Led team members and managed front-end flow in high-volume environment, ensuring smooth operations.
- Handled customer grievances as first point of contact, utilizing active listening and professional de-escalation techniques.
Education
Veterinary Assistant Certification - Coursework in caretaking, medical ethics, and client communication
Animal Behavior College
Santa Clarita, CA11-2021
High School Diploma -
Granada Hills Charter High School
Granada Hills, CA06-2004
Some College (No Degree) - Science-based curriculum including Biology and Chemistry
College of The Canyons
Valencia, CASkills
- Case management and documentation: experienced in maintaining precise medical records and compliance logs in a clinical setting
- Crisis de-escalation: proven ability to remain calm and professional during high-stress medical emergencies and sensitive client interactions
- Attention to detail: highly meticulous in managing complex schedules, inventory, and sensitive records, committed to 100% accuracy in documentation and reporting
- Analytical background: strong foundation in biology and chemistry, providing a disciplined approach to following complex protocols and ethics
- Communication: skilled at explaining complex information clearly and empathetically to clients from all backgrounds
Timeline
Veterinary Assistant
Northridge Pet Hospital
11.2021 - Current
Merchandiser / Client Relations
American Greetings
12.2018 - 11.2021
Merchandising & Inventory Roles
Crossmark / Michael’s / RGIS
01.2014 - 01.2018
Front End Supervisor Assistant
Total Wine & More
09.2010 - 03.2014
Veterinary Assistant Certification - Coursework in caretaking, medical ethics, and client communication
Animal Behavior College
High School Diploma -
Granada Hills Charter High School
Some College (No Degree) - Science-based curriculum including Biology and Chemistry
College of The Canyons