Carol Smith
Brownsdale,MN
Summary
Network Technician experienced in LAN/WAN , installation and management in large environments. Great technical team member with positive attitude contributing high levels of expertise in network infrastructure. Ambitious Network Technician proud to offer maximal uptimes and optimal network performance. Approaches each repair and maintenance task with deep respect for network users and meticulous attention to technical detail. Ready to serve as first line of defense against network downtimes and business operations disruptions. 19 years experience at Mayo Clinic in networks.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Network Technician Implementation
Mayo Clinic
01.2005 - Current
- Improved network reliability by troubleshooting and resolving hardware and software issues.
- Collaborated with team members for successful implementation of large-scale network projects.
- Reduced downtime by proactively identifying potential network issues and implementing preventive measures.
- Provided exceptional customer service by promptly addressing user concerns and technical issues.
- Conducted thorough network assessments to identify areas for optimization and growth opportunities.
- Supported the implementation of security measures to safeguard company data from potential threats.
- Collaborated with vendors to ensure timely delivery of equipment while maintaining budgetary constraints.
- Facilitated seamless transitions during hardware upgrades by providing thorough training on new equipment usage for staff members.
- Served as an invaluable resource within the IT department, consistently offering guidance and mentorship to junior technicians working towards professional growth and development.
- Troubleshot hardware and software to determine and rectify network problems.
Education
Associate of Science - Computer Networking And Telecommunications
Riverland Community College
Austin, MN05.1999
Skills
- Hardware Inventory Management
- User Training
- Preventive Maintenance
- Network Configuration
- Network Troubleshooting
- Networking Hardware Installation
- Technical Support
- IP Addressing
- Time Management
- Switches and Routers
- Hardware Installation
- VPN Configurations
- Port Security Knowledge
- Staff Assistance
Certification
Recent Certificates earned on Udemy:
1. Cloud Computing Essentials
2. Product Management Fundamentals
3. AI in Healthcare - (A Mayo Clinic class)
4. Data Management Masterclass-The complete Course
5. Think Strategically and Make Your Ideas a Reality
6. Microsoft Excell - Excel from Beginner to Advanced (50% complete as of 01/15/24
Jigsaw Puzzles
I love to do 1000 piece puzzles, mainly because they fit on my table. I am picky about the puzzle I purchase. My favorite brand is White Mountain and I also like SpringBok and Ravensburger. I have a few puzzles of other sizes as well. I like the themed puzzles with a mix of items of a certain theme.
Timeline
Network Technician Implementation
Mayo Clinic
01.2005 - Current
Associate of Science - Computer Networking And Telecommunications
Riverland Community College
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