Summary
Overview
Work History
Education
Skills
Special training
Certification
Timeline
BusinessDevelopmentManager

Carol Staples

Waterford,MI

Summary

Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, network targets and business objectives. Dedicated to working closely with employees to maximize productivity and deliver results. Decisive leader with good planning and organizational skills.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Manager, Network Development

Unum
Remote
01.2022 - Current
  • Provide coaching and counseling when necessary to improve individual and team performance for a team of 10 that includes, dental telephonic and field recruiters.
  • Develop staffing recommendations based on production volumes, network recruitment goals and standards.
  • Responsible for the selection and hiring of new employees and for ensuring adequate training, performance evaluations, and performance management when appropriate.
  • Responsible for making recommendations to the Director, Network Development regarding strategic planning; utilizing data analysis, corporate goals, beliefs, and practices.
  • Ensure that all network reporting to groups and internal stakeholders is accurate and submitted within requested and targeted timelines.
  • Develop and implement strategies to build new and existing networks in coordination with product development, distribution team, and customer needs.
  • Research, analyze, develop, and recommend process and workflow improvements in all areas of responsibilities.
  • Ensure that all network reporting to groups and internal stakeholders is accurate and submitted within requested and targeted timelines.

Supervisor, Network Development

Unum
Remote
01.2021 - 01.2022
  • Responsible for providing leadership and training to the dental recruitment team in order for them to reach their goals and objectives.
  • Monitor individual and team production for both quality and quantity to ensure standards and goals are being met.
  • Audit recruitment calls and activity to ensure quality and training standards are met.
  • Identify and work on operational roadblocks with the recruiters and recruiter support team.
  • Aid in the selection of new employees and ensure adequate training, performance evaluations, disciplines, and terminations.
  • Review internal and external reporting to monitor network team progress in each territory as well as competitor network growth patterns using internal and external reporting tools.

Network Development Specialist II

MCNA Dental
Remote
01.2015 - 01.2021
  • Collaborate with colleagues to exchange business development strategies and marketing information to contract, build, and maintain an adequate dental network in assigned territories.
  • Provide education, training, guidance, claim resolution, and other duties as assigned for providers in the MCNA Dental Medicaid and Chip programs.
  • Responsible for building network to secure bids for the States of Idaho, Nebraska, Utah, and Washington.
  • Team lead for the states of Michigan, Nevada, Texas, and Louisiana.
  • Responsible for generating quarterly state reports and identifying areas of concern based on contractual agreements.

Senior Dental Network Manager

Assurant Employee Benefits
Detroit, MI
01.2006 - 01.2015
  • Responsible for building company’s PPO and DHMO dental networks in 4 states through cold calling and appointments.
  • Daily duties include: negotiating and re-negotiate fee schedules with dental practices, performing area fee analysis for recruitment projects, managing recruitment activity through CRM database, work with dental offices to resolve complaints and claim issues, and establishing relationships with key administrators of new and participating practices.
  • Increased PPO network an average of 28% in assigned territories.
  • Negotiated contract rates 10% below company’s national average.
  • Recognized for consecutively meeting goal at 100% of plan in 2012 and 2013.
  • Awarded top performance award in 2007.
  • Ranked 2nd out of 30 dental network managers in 2006.
  • Assistant training manager for new hires.

Education

Master of Business Administration -

Northwood University-Devos Graduate School
12-2011

Bachelor of Science in Dental Hygiene -

The University of Michigan
12-1995

Skills

  • Business Development
  • Staff Development
  • Strategic Planning
  • Business Planning
  • Contract Negotiation
  • Business Analysis and Reporting
  • Performance Evaluations
  • Employee Coaching and Mentoring

Special training

  • Skygen
  • NAPSRx URAC
  • PPACA
  • CRM
  • Dental Benefits
  • Insurance Ethics, Annually
  • Pharmaceutical Sales Rep, Training
  • Basic Life Support (BLS) for Healthcare Providers, American Heart Association-Current

Certification

  • Registered Dental Hygienist License, State of Michigan-Current
  • Foundations of Project Management Certificate, Google-2024
  • Leadership Essentials Certificate, GP Strategies Corporation-2022
  • Diversity, Equity, and Inclusion in the Workplace Certification, USF Corporate Training-2022
  • Six Sigma White Belt Certification, Aveta Business Institute-2021

Timeline

Manager, Network Development

Unum
01.2022 - Current

Supervisor, Network Development

Unum
01.2021 - 01.2022

Network Development Specialist II

MCNA Dental
01.2015 - 01.2021

Senior Dental Network Manager

Assurant Employee Benefits
01.2006 - 01.2015

Master of Business Administration -

Northwood University-Devos Graduate School

Bachelor of Science in Dental Hygiene -

The University of Michigan

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Carol Staples