Carol Terry
Anchorage
Summary
Experienced and results-driven hospitality professional with nearly two decades of leadership in hotel management. Adept at overseeing operations, optimizing guest satisfaction, and driving revenue growth. Skilled in team leadership, operational efficiency, and customer service excellence.
Overview
19
19
years of professional experience
Work History
Assistant General Manager
Extended Stay America (ESA)
Anchorage
05.2021 - 02.2025
- Led daily hotel operations, ensuring seamless guest experiences and operational efficiency
- Managed staff schedules, training, and performance evaluations to maintain high standards
- Assisted in budget management, cost control, and revenue optimization strategies
- Resolved guest concerns swiftly, improving customer satisfaction and repeat business
Front Desk Lead
Aptel
Anchorage
02.2017 - 04.2020
- Oversaw front desk operations, managing reservations, check-ins, and guest inquiries
- Trained and mentored front desk staff to enhance service quality and efficiency
- Implemented guest feedback strategies to improve customer satisfaction ratings
Housekeeping Supervisor, Front Desk Lead & MOD
Westmark
Anchorage
05.2006 - 04.2016
- Managed housekeeping operations, ensuring cleanliness standards met brand expectations
- Supervised front desk procedures, optimizing workflow and enhancing guest experiences
- Served as Manager on Duty (MOD), handling escalated concerns and operational decisions
Education
High School Diploma -
McKinley High School
01.1989
Skills
- Hotel Operations & Management
- Staff Training & Leadership
- Customer Service & Guest Relations
- Budgeting & Revenue Optimization
- Inventory & Vendor Management
- Conflict Resolution & Problem-Solving
Timeline
Assistant General Manager
Extended Stay America (ESA)
05.2021 - 02.2025
Front Desk Lead
Aptel
02.2017 - 04.2020
Housekeeping Supervisor, Front Desk Lead & MOD
Westmark
05.2006 - 04.2016
High School Diploma -
McKinley High School
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