Carol Thal
Thornton
Summary
Dynamic sales professional with proven success at Rise Broadband, excelling in sales pipeline management and customer relationship building. Skilled in impactful presentations and contract negotiation, I consistently drive revenue growth while delivering exceptional customer service. My collaborative approach and expertise in sales tracking software ensure streamlined processes and satisfied clients.
Overview
10
10
years of professional experience
Work History
Sales agent
Rise Broadband
07.2023 - 08.2025
- Managed sales pipeline to drive customer growth and revenue increase.
- Engaged customers through effective communication and active listening techniques.
- Collaborated with team members to streamline sales processes and improve efficiency.
- Executed impactful sales pitches to boost overall revenue.
- Established strong rapport with clients to improve relationship quality.
- Utilized CSG and Sugar software for effective sales tracking.
- Delivered exceptional customer service, addressing diverse client needs.
- Monitored sales performance metrics to identify key trends.
- Adhered to established sales processes, ensuring consistency in operations.
- Developed relationships with customers by providing excellent customer service.
- Negotiated contracts with customers to secure sales deals.
- Followed up with prospects on a regular basis to ensure satisfaction with services provided.
Shift lead
Panda Express
03.2021 - 12.2023
- Maintained team adherence to schedules and job responsibilities.
- Utilized POS system for seamless transaction processing.
- Prepared food items consistently to meet quality expectations.
- Greeted customers warmly to foster welcoming environment.
- Delivered high-quality customer service to address inquiries and concerns.
- Supported managers in various operational duties, promoting teamwork.
- Managed inventory levels and coordinated supply ordering processes.
Sales associate
Kum n Go
03.2019 - 10.2021
- Welcomed customers and ensured a positive experience.
- Maintained cleanliness and organization of front area.
- Stocked products to meet customer demand and enhance accessibility.
- Counted cash accurately at end of night for financial reconciliation.
Cleaner
Kleen tech.
07.2017 - 03.2019
- Maintained cleanliness of office buildings, delivering high standards of service.
- Fostered strong client relationships through excellent customer service.
- Oversaw ordering of cleaning supplies, optimizing inventory levels.
- Provided leadership within team to ensure responsibilities were met efficiently.
- Exhibited strong organizational skills in managing multiple tasks
- Resolved maintenance issues swiftly through proactive problem-solving initiatives.
- Emphasized teamwork among staff
Hostess
Mimi's Cafe
02.2016 - 11.2018
- Greeted and seated customers with a friendly and welcoming demeanor.
- Managed reservations and maintained organized waitlists for efficient seating flow.
- Communicated daily specials and menu items to enhance customer experience.
- Coordinated with kitchen staff to ensure timely food preparation and service.
- Handled customer inquiries and resolved concerns to maintain satisfaction levels.
Front End Cashier
Petco
03.2016 - 08.2017
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries and resolved issues promptly.
- Maintained accurate cash drawer and balanced at shift end.
- Stocked shelves and organized merchandise for easy access.
- Trained new cashiers on operational procedures and customer service standards.
- Ensured cleanliness and organization of checkout area throughout shifts.
- Provided guidance to staff on animal care techniques, safety procedures, and proper use of equipment.
- Recorded detailed information regarding animal care activities in log books.
- Managed inventory of supplies needed for animal care.
- Adhered to all state regulations related to animal care and handling.
- Provided animal care and enrichment, including cleaning of enclosures and providing food and water.
Education
High school diploma -
COVA high school
Skills
- Sales pipeline management
- Customer relationship management
- Contract negotiation
- Sales tracking software
- Impactful sales presentations
- Team collaboration
- Customer service excellence
- Call control
- Objection handling
Languages
English
Timeline
Sales agent
Rise Broadband
07.2023 - 08.2025
Shift lead
Panda Express
03.2021 - 12.2023
Sales associate
Kum n Go
03.2019 - 10.2021
Cleaner
Kleen tech.
07.2017 - 03.2019
Front End Cashier
Petco
03.2016 - 08.2017
Hostess
Mimi's Cafe
02.2016 - 11.2018
High school diploma -
COVA high school