Carol Thompson
Mesa,AZ
Summary
Dynamic professional with extensive experience at A Better Connection Answering Service, adept at call dispatching and client support. Proven track record in enhancing operational efficiency and ensuring precise message relay. Skilled in customer relationship management, delivering exceptional service across diverse sectors while maintaining professionalism and clarity in communication.
Overview
21
21
years of professional experience
Work History
Agent/Dispatcher Level 5
A Better Connection Answering Service
Gilbert, Arizona
06.2013 - Current
- Managed 50 to 150 daily calls across medical, legal, and plumbing sectors to provide effective support and service.
- Streamlined caller response process, enhancing operational efficiency and response times.
- Ensured timely and precise relay of messages, facilitating effective communication based on dispatch instructions.
- Facilitated communication between clients and customers to ensure clarity.
- Delivered ongoing support to clients across multiple sectors. to clients in various fields.
- Utilized Spectrum Script program for accurate message documentation.
- Maintained high professionalism during all interactions.
Receptionist
Mesa Insulation
Mesa, Arizona
10.2005 - 09.2012
- Managed seven phone lines to enhance interdepartmental communication.
- Processed payments and bank deposits to ensure timely fund security.
- Handled accounts receivables to maintain accurate financial records.
- Performed notary services for company documents, enhancing compliance and trust.
Education
High School Diploma -
Grover Cleveland High School
Ridgewood New York06-1976
Skills
- Call dispatching
- Message relay
- Message tracking
- Client support and customer service
- Customer relationship management
- Operational efficiency
- Appointment coordination
Timeline
Agent/Dispatcher Level 5
A Better Connection Answering Service
06.2013 - Current
Receptionist
Mesa Insulation
10.2005 - 09.2012
High School Diploma -
Grover Cleveland High School