Carol Truax
Canastota
Summary
Reliable Delivery Driver experienced in customer service and time management. Achieved high customer satisfaction through timely service and effective GPS navigation while maintaining an impeccable driving history. Focused on optimizing delivery routes and enhancing team success through continuous learning and strong problem-solving abilities.
Overview
18
18
years of professional experience
Work History
Delivery Driver
United Auto Supply
06.2026 - Current
- Safely and punctually delivered auto parts to local automobile stores from large distributor.
- Delivered parts efficiently to customer locations, ensuring timely service and satisfaction.
- Utilized GPS navigation systems to plan efficient routes, minimizing delivery times and enhancing customer satisfaction.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Completed on-time deliveries by choosing best and most efficient routes.
- Reduced delivery times with strategic route planning, contributing to increased productivity.
- Collaborated with warehouse staff to streamline loading processes and optimize delivery routes, improving overall efficiency.
- Operated delivery vehicle in compliance with safety regulations and company policies.
- Adapted to changing schedules and priorities while maintaining high service standards.
- Demonstrated excellent time-management skills by consistently meeting or exceeding delivery deadlines.
- Safely navigated challenging road conditions and traffic patterns, minimizing delays in part deliveries.
- Maintained clean and organized delivery vehicle to uphold company's professional image.
- Conducted regular vehicle maintenance checks to prevent delivery disruptions.
- Adjusted delivery schedules to accommodate customer needs, ensuring timely service and maintaining high quality.
- Maintained accurate delivery logs and documentation for tracking purposes.
- Assisted in inventory management by reporting stock levels during deliveries.
- Minimized company liability and risks to loads by obeying traffic laws.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Successfully avoided time delivery delays by carefully planning best routes.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
- Inspected load security and checked for damages.
- Developed strong relationships with customers by providing professional and courteous service during deliveries.
Hospital Carrier
A&D Tranport
03.2021 - 10.2025
- Managed efficient package delivery routes to ensure timely service.
- Coordinated logistics with dispatch teams to optimize load management.
- Monitored vehicle conditions and performed routine maintenance checks.
- Resolved customer inquiries related to package status and delivery issues.
- Enhanced customer satisfaction by addressing and resolving service issues promptly and professionally.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Achieved high levels of punctuality and reliability in meeting scheduled pick-up and delivery times.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Developed strong relationships with clients, providing excellent customer service and support.
- Provided exceptional customer service through effective communication with clients at every stage of the process.
- Maintained accurate records of shipments, ensuring proper tracking and timely delivery.
- Safely navigated through various traffic conditions while adhering to strict deadlines for deliveries.
- Handled complex load assignments, organizing efficient routes for maximum productivity.
- Managed logistics operations, coordinating with suppliers to ensure smooth deliveries and inventory management.
- Operated vehicles and equipment to transport packages and mail pieces.
- Utilized advanced GPS systems effectively for efficient route planning and minimizing travel time between stops.
- Monitored weather conditions regularly to adjust delivery routes accordingly.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Altered routes to accommodate changing conditions or road closures in delivery areas.
Sales Associate and Inventory
Oreily's Auto Parts
02.2020 - 03.2021
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted customers in product selection, enhancing overall shopping experience and satisfaction.
- Maintained organized and well-stocked sales floor, ensuring product availability and visibility.
- Processed transactions accurately using point-of-sale systems, promoting efficient checkout experiences.
- Collaborated with team members to develop promotional displays, increasing product visibility and sales potential.
- Analyzed inventory levels regularly, implementing strategies to reduce stock discrepancies and improve turnover rates.
- Developed strong relationships with customers to foster loyalty. with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Responded to customer inquiries regarding product sizing and care. about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Interacted with customers to establish rapport and trust. to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged with customers to effectively build rapport and lasting relationships.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
Medicade Tranporter
A&D Transport
02.2016 - 02.2020
- Coordinated logistics for efficient pickup and drop-off schedules, optimizing route efficiency.
- Operated various transport vehicles to ensure timely deliveries across designated routes.
- Enhanced customer satisfaction by providing timely and efficient transportation services.
- Received positive feedback from clients for punctuality and professionalism during pick-ups and deliveries.
- Developed strong working relationships with customers and coworkers through effective communication skills, contributing to a positive work atmosphere for all parties involved in the transportation process.
- Upheld compliance with federal, state, and local regulations governing commercial transportation operations.
- Contributed to a safe work environment by consistently following safety guidelines when operating vehicles or handling cargo materials.
- Maintained vehicle safety standards through regular inspections and adherence to maintenance protocols.
- Uphold compliance with federal, state, and local regulations governing commercial transportation operations.
- Supported smooth facility operations by coordinating with warehouse staff on loading/unloading procedures and inventory management.
Sales Associate ,Inventory
Advance Auto Parts
04.2008 - 03.2011
- Managed inventory levels to ensure optimal stock availability and reduce excess surplus.
- Assisted in inventory management, including stock replenishment and organization of merchandise displays.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Used in-store system to locate inventory and place special orders for customers.
- Utilized point-of-sale systems to process sales transactions efficiently and accurately.
- Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Implemented visual merchandising standards to enhance product visibility and drive sales performance.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Oversaw daily cash register operations to ensure accuracy and efficiency.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Performed cash, card, and check transactions to complete customer purchases.
- Managed daily operations and ensured compliance with store policies.
- Managed store personnel by delegating tasks and supervising daily operations.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Increased store sales by creating visually appealing merchandise displays and product placements.
Education
No Degree -
Bartow Sr High
Bartow, FLSkills
- Delivery logistics
- GPS navigation
- GPS operation
- GPS navigation
- Loading and unloading
- Cargo handling
- Order picking and processing
- Inventory management
- Stocking and inventory
- Load management
- Basic vehicle maintenance
- Light equipment operation
- Time management
- Problem-solving
- Safe driving record
- Customer service
- Load management
- Safe driving record
Timeline
Delivery Driver
United Auto Supply
06.2026 - Current
Hospital Carrier
A&D Tranport
03.2021 - 10.2025
Sales Associate and Inventory
Oreily's Auto Parts
02.2020 - 03.2021
Medicade Tranporter
A&D Transport
02.2016 - 02.2020
Sales Associate ,Inventory
Advance Auto Parts
04.2008 - 03.2011
No Degree -
Bartow Sr High