Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Carol Valdez

Baldwin Park,CA

Overview

2
2
years of professional experience
1
1
Certification

Work History

Seasonal Fulfillment Associate

Target
10.2024 - 12.2024
  • Ensuring that customers receive their orders in a timely and accurate manner which includes picking, packing, and shipping orders, as well as managing inventory and stocking shelves
  • Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.

Guest Service Agent

Tharaldson Hospitality Management
01.2023 - 12.2023
  • Answer questions and address complaints
  • Answer all incoming calls and redirect them or keep messages
  • Receive letters, packages etc
  • Check, sort and forward emails
  • Monitor office supplies and place orders when necessary
  • Check room statuses, and take up other duties as assigned
  • Prepare breakfast for a hot food buffet, serve guests, take requests, and clean the kitchen afterwards
  • Handled guest inquiries and complaints, aiming for satisfactory resolutions to enhance guest experience.
  • Assisted guests with check-in and check-out processes, ensuring smooth arrivals and departures.
  • Processed reservations and payments, ensuring accuracy in billing and guest information.
  • Maximized revenue by upselling room upgrades and additional services.
  • Collaborated with housekeeping staff to ensure rooms were prepared and available on time.
  • Greeted guests upon arrival by providing warm welcome.
  • Answered phone calls and emails, providing information about hotel services and local attractions.
  • Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
  • Provided personalized recommendations for attractions and dining options in the area, enhancing guest experiences.

Education

GED -

Pasadena City College
Pasadena, CA
01.2025

Skills

  • Hospitality Management
  • Guest Service
  • Food Service
  • Cleaning Experience
  • Food Preparation Experience
  • Communication skills
  • Food handling
  • Front Desk
  • Friendly and courteous
  • Flexible schedule
  • Order fulfillment
  • Computer proficiency
  • Complaint handling
  • Payment processing

Certification

Food Handler Certification, 03/01/24, 03/31/27

Languages

Spanish
Native or Bilingual

Timeline

Seasonal Fulfillment Associate

Target
10.2024 - 12.2024

Guest Service Agent

Tharaldson Hospitality Management
01.2023 - 12.2023

GED -

Pasadena City College

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Carol Valdez