Carol Vallejo-Martinez
Denver,CO
Summary
Dedicated criminal justice student with side expertise on guest service, customer satisfaction, time management, and problem solving. Committed to develop an individual and unique hands-on experience in any work setting to expand contributions and long-term goals. Eager to discover high-stake elements within the main components of our surrounding criminal justice system.
Overview
6
6
years of professional experience
Work History
Front Desk Agent
Home2 Suites By Hilton
02.2025 - Current
- Provided professional and welcoming interaction as a first point of contact with guests.
- Managed front desk operations, ensuring organized check-in and check-out processes.
- Provided excellent customer service, addressing guest inquiries and resolving issues apace.
- Utilized property management system to process reservations and maintain accurate room inventory.
- Communicated with housekeeping staff to ensure room punctuality and cleanliness.
- Securely verified identity and managed payments.
- Resolved guest issues promptly, reinforcing hotels credibility and trustworthiness.
Retail Sales Associate
Rack Rooms Shoe Store
07.2024 - 02.2025
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with coworkers to maintain store cleanliness and visual merchandising standards.
- Trained new associates on product knowledge and sales techniques to enhance team performance.
- Maintained an organized and respectful environment that portrayed onto customers
- Developed well mannered dialogue between customers to enhance trust and show interest.
Breakfast Attendant
Home2 Suites By Hilton
06.2023 - 02.2025
- Organized and maintained breakfast area for optimal cleanliness and guest satisfaction.
- Prepared and replenished food items, ensuring quality and freshness throughout service hours.
- Accounted for guest satisfaction to develop better food course.
- Monitored inventory levels, coordinating restocking of supplies to prevent shortages
- Ensured compliance with health and safety regulations during food handling and service to ensure hygiene.
- Smoothly managed time to attend to all guest requests and needs.
Housekeeping Room Attendant
Choice Hotels
01.2020 - 05.2023
- Maintained cleanliness and organization in guest rooms following established protocols.
- Inspected rooms for maintenance issues, reporting discrepancies to management promptly.
- Collaborated with colleagues to enhance cleaning schedules and workflows.
- Implemented efficient cleaning methods, reducing turnaround time for room preparation.
Education
High School Diploma -
Rocky Mountain Prep - RISE
Denver, COBachelor of Arts - Criminal Justice
University of Colorado Denver
Aurora, CO05-2028
Skills
- Guest services
- Problem-solving / critical thinking skills
- Time management
- Direct communication
- Decision making
Languages
English
Native or Bilingual
Spanish
Professional Working
Turkish
Elementary
Timeline
Front Desk Agent
Home2 Suites By Hilton
02.2025 - Current
Retail Sales Associate
Rack Rooms Shoe Store
07.2024 - 02.2025
Breakfast Attendant
Home2 Suites By Hilton
06.2023 - 02.2025
Housekeeping Room Attendant
Choice Hotels
01.2020 - 05.2023
High School Diploma -
Rocky Mountain Prep - RISE
Bachelor of Arts - Criminal Justice
University of Colorado Denver