Desired Job Title
Office, Customer Service, Admin ManagerAR Representative / Production AssistantWork Type
Full TimeLocation Preference
On-SiteRemoteHybridLocation: Anna, TX, United StatesDallas, TX
Open to relocation: No
Open To Work
Carol Watts
Anna,TX
Work Preference
Summary
Dynamic office management professional with a strong background in optimizing workflows and enhancing team productivity. Skilled in scheduling, resource allocation, and customer service management.
Overview
24
24
years of professional experience
Work History
Office, Customer Service, Admin Manager
Cadet Home Services
Rockwall, TX
07.2025 - Current
- Coordinated administrative operations to support efficient workflow and enhance team productivity.
- Managed scheduling and resource allocation to optimize service delivery and client satisfaction.
- Assisted in training new staff on company policies, procedures, and software applications.
- Led administrative team in supporting department heads, ensuring smooth day-to-day operations.
- Reduced operational costs through effective management of staff schedules, resources, and vendor relationships.
- Managed complex calendars, coordinating meetings and appointments to maximize executive availability and effectiveness.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Adapted quickly to changing procedures and technologies within the role.
- Took ownership of customer issues and followed problems through to resolution.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Coordinated office operations, ensuring efficient workflow and communication among staff.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
AR Representative / Production Assistant
L & S Mechanical
McKinney, TX
08.2002 - 07.2025
- Coordinated production schedules to optimize workflow and enhance efficiency.
- Managed inventory records, ensuring accurate tracking of materials and supplies.
- Assisted in the preparation of production reports, maintaining data integrity.
- Streamlined communication between departments to improve operational effectiveness.
- Led initiatives to enhance workplace safety standards through regular audits and training sessions.
- Developed standardized procedures for administrative tasks, increasing overall productivity across teams.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Managed a high volume of customer accounts while maintaining strict attention to detail, ensuring all transactions were accurately recorded and documented.
- Contributed to the successful completion of internal audits by providing comprehensive documentation supporting all aspects of the AR function.
- Developed strong relationships with clients, fostering open communication channels that facilitated timely payments on past-due balances.
- Managed monthly reconciliation schedules for assigned accounts.
- Performed targeted collections on past due accounts aged over 31 days.
- Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing, and resolving issues.
- Maintained accurate financial records by reconciling AR accounts, resolving discrepancies, and updating system data regularly.
Education
Associate of Applied Science - Interior / Fashion Design And Merchandising
Wade College
Dallas, TX06-1986
Skills
- Office management / Organizational skills
- Billing / Account reconciliation
- Scheduling and calendar management
- Operations management
- Customer service management
- Adaptability and flexibility
- Excellent communication
- Reliability
- Problem-solving abilities
- Multitasking and organization
- Attention to detail
- Time management
- Problem-solving / Decision-making
- Policy implementation
- Team leadership / Goal setting
Timeline
Office, Customer Service, Admin Manager
Cadet Home Services
07.2025 - Current
AR Representative / Production Assistant
L & S Mechanical
08.2002 - 07.2025
Associate of Applied Science - Interior / Fashion Design And Merchandising
Wade College