Summary
Overview
Work History
Skills
Certification
Timeline
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Carol Williams

Carol Williams

Ft. Pierce,FL

Summary

CUSTOMER SERVICE PROFESSIONAL Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Sales Associate & Key Holder

CR Jewelers
  • Sold to, built relationships, and serviced accounts of high-end jewelry customers; managed inventory and merchandising
  • Awarded Top 10 Sales designation for eight months in a row; designed new bridal showcase displays for multiple locations.

Sales Associate & Key Holder

Hannoush Jewelers
  • Consistently recognized as store's top sales employee; awarded for highest sales volume and transaction value
  • Identified, recruited, and trained new employees to create a talented and motivated team.

Sales Associate & Key Holder

Diamonds in the Grove
  • Operated store in solo capacity; greeted, sold to, and helped customers with selecting or designing unique jewelry
  • Analyzed sales data and strategies that improved sales on a year over year basis; designed and stocked new showcase displays
  • Achieved 100% of corporate goals for sales performance, per transaction value, and customer engagement.

Sales Associate

Zales
01.2011 - 08.2023
  • Greet and qualify shoppers, identify their needs or motivations, and make shopping experience enjoyable for customers
  • Offer assistance with finding jewelry based on price and occasion - direct customers to appropriate piece(s)
  • Negotiate prices and process sales transactions or returns according to POS guidelines and loss prevention rules
  • Manage repair process from writing up work orders to performing delicate and detailed repair work
  • Organize lighting, showroom areas, and retail displays to create an attractive space optimized to sell merchandise
  • Consistently achieve all goals for sales production, customer engagement, and customer satisfaction.
  • Handling customer jewelry for repairs.
  • Checking diamonds and using Gem Scope to show customers how to identify their diamonds to feel comfortable leaving their precious jewelry under my care.
  • Receiving and inspecting jewelry.

Skills

    • Customer Needs Assessment
    • Order Processing
    • Product Sales
    • Customer Service & Client Relations
      • Transaction Processing
      • Marketing & Merchandising
      • Inventory Management
      • Administrative Support

Certification

DCA Sales Certification, Diamond Council of America, 2006-2010

Timeline

Sales Associate

Zales
01.2011 - 08.2023

Sales Associate & Key Holder

CR Jewelers

Sales Associate & Key Holder

Hannoush Jewelers

Sales Associate & Key Holder

Diamonds in the Grove

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Carol Williams