Carol Williams-Shider
Yemassee,SC
Summary
Experienced Case Manager with expertise in client advocacy and crisis intervention. Successfully managed diverse client caseloads, improving service outcomes by utilizing resource coordination and data management skills. Committed to enhancing client support and operational efficiency.
Overview
20
20
years of professional experience
Work History
Case Manager
Richland/Lexington Disabilities and Special Needs
08.2021 - Current
- Managed 60 client cases monthly .
- Provided referral and linkage for resources.
- Coordinated annual assessment and care plans for diverse client needs, ensuring alignment with best practices and regulatory standards.
- Developed and implemented individualized support strategies, enhancing client engagement and satisfaction levels.
Social Work Intern
Jasper County Board of Disabilities and Special Needs
01.2021 - 08.2021
- Collaborated with multidisciplinary teams to ensure comprehensive service delivery.
- Conducted initial assessments on new individuals
- Facilitated home visits for caseload of individuals and document case notes on visits
- Developed individualized care plans to address client needs effectively.
- Implemented appropriate referrals and linkages to resources for meeting individual needs
- Facilitated group sessions to promote social skills and peer interaction.
Fiscal Agent Payment Coordinator
Jasper County Board of Disability and Special Needs
07.2018 - 06.2021
- Processed Payroll on a Bi-Weekly basis for attendants providing Respite, In-Home Support services to families with individuals with disabilities and special needs.
- Processed garnishments and additional withholdings
- Maintained a complete updated file for each caregiver and consumer ensuring all forms are correct for Intellectual Disability and Related Disabilities (ID/RD) Waivers.
- Implemented strategies to enhance program efficiency and improve service outcomes.
- Led training sessions to promote staff development and knowledge sharing.
BabyNet Accounts Payable Manager
Jasper County Board of Disability and Special Needs
04.2009 - 06.2018
- Led accounts payable team in processing vendor invoices efficiently and accurately.
- Implemented process improvements that enhanced invoice approval timelines and reduced discrepancies.
- Developed training programs for new staff to ensure compliance with accounting policies and procedures.
- Managed vendor relationships, resolving payment inquiries and fostering positive communication channels.
Family Support Service Coordinator
Jasper County Disabilities And Special Needs Board
12.2007 - 04.2009
- Coordinated service schedules to optimize resource allocation and enhance customer satisfaction.
- Managed communication between clients and service teams, ensuring timely issue resolution and client feedback.
- Developed training materials for new staff, improving onboarding efficiency and service consistency.
- Implemented process improvements that streamlined operations, reducing response times for service requests.
Social Services Coordinator
Coastal Carolina Medical Center
09.2005 - 12.2007
- Coordinated patient care services, ensuring seamless communication between medical staff and patients.
- Developed and implemented community outreach programs to enhance service accessibility.
- Facilitated training sessions for staff on social service protocols and best practices.
- Managed case documentation, ensuring compliance with regulatory standards and accuracy of records.
- Implement referrals for placement for patients and veterans such as nursing homes, skilled care facilities, home health, hospice, acute rehabilitation.
- Established partnerships with local organizations to expand resource availability for clients.
Education
Master of Social Work - Social Work
Limestone University
Gaffney, SC12-2021
Bachelor of Social Work - Psychology
Limestone University
Gaffney, SC12-2004
Associate of Liberal Arts -
Limestone University
Gaffney, SC05-2004
Associate of Business Administration - Accounting
The Technical College of The Lowcountry
Beaufort, SC09-1987
Skills
- Case Management
- Client Advocacy
- Crisis Intervention
- Conflict Resolution
- Supportive Counseling
- Resource Coordination
- Program Development
- Data Management
Timeline
Case Manager
Richland/Lexington Disabilities and Special Needs
08.2021 - Current
Social Work Intern
Jasper County Board of Disabilities and Special Needs
01.2021 - 08.2021
Fiscal Agent Payment Coordinator
Jasper County Board of Disability and Special Needs
07.2018 - 06.2021
BabyNet Accounts Payable Manager
Jasper County Board of Disability and Special Needs
04.2009 - 06.2018
Family Support Service Coordinator
Jasper County Disabilities And Special Needs Board
12.2007 - 04.2009
Social Services Coordinator
Coastal Carolina Medical Center
09.2005 - 12.2007
Master of Social Work - Social Work
Limestone University
Bachelor of Social Work - Psychology
Limestone University
Associate of Liberal Arts -
Limestone University
Associate of Business Administration - Accounting
The Technical College of The Lowcountry
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