Carol Wilson
Saint Anthony
Summary
Dynamic professional with extensive experience at Broulims, excelling in payroll administration and employee relations. Proven ability to enhance office efficiency and resolve discrepancies, ensuring accurate financial reporting. Strong communicator and problem-solver, adept at fostering relationships and streamlining processes to drive organizational success. Committed to maintaining confidentiality and delivering exceptional service.
Overview
14
14
years of professional experience
Work History
Assistant Bookkeeper/Front end manager
Broulims
Rexburg
08.2024 - Current
- Assisted in preparing financial reports and maintaining balance sheets regularly.
- Recorded daily transactions and updated ledgers to ensure data accuracy.
- Coordinated with team members to resolve discrepancies in financial records.
- Maintained filing systems for financial documents to enhance organization and access.
- Maintained clerical correspondence via email and phone.
- Maintained confidentiality of sensitive financial information at all times.
- Safeguarded cash transactions, deposited receipts after reconciling money to original documentation and recorded receipts for processing in automated accounts receivable system.
- Assisted bookkeeper in maintaining accounts receivable and payable.
- Conducted bookkeeping problem-solving for each office, manager and account and guided non-financial managers in finance and budgeting administration.
- Performed clerical duties such as replying to emails and answering phone inquiries.
- Performed daily bank reconciliations and journal entries.
Staffing Coordinator
Rocky Mountain Management
Rexburg
08.2021 - 02.2024
- Answered inbound calls, chats, and emails to facilitate customer service.
- Set up and activated customer accounts
- Informed customers about billing procedures and processed payments.
- Improved payroll accuracy by thoroughly reviewing timesheets and addressing discrepancies.
- Managed end-to-end processing of weekly payrolls for a diverse workforce within strict deadlines.
- Developed strong customer relationships to encourage repeat business.
- Asked probing questions to determine workers needed and accurately input information into electronic system.
- Made Marketing calls to obtain more business.
- Enhanced office efficiency by streamlining filing systems and organizing documents.
- Facilitated communication between departments for improved collaboration and project success.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
Home Health Caregiver
Personal Care Services
Rexburg
07.2011 - 12.2022
- Enhanced patient comfort by providing compassionate and attentive care.
- Assisted patients with daily living activities, improving their overall quality of life.
- Monitored vital signs and reported any abnormalities to medical professionals promptly.
- Administered prescribed medications accurately, ensuring proper dosage and adherence to schedules.
- Provided physical assistance for mobility, promoting independence and safety in the home environment.
- Conducted regular assessments of patients'' conditions, updating care plans as necessary.
- Maintained detailed records of patient progress and changes in health status, facilitating effective communication among healthcare providers.
- Promoted a positive atmosphere within the home setting by engaging patients in meaningful conversation and activities.
- Developed strong relationships with patients and families through open communication channels and empathetic listening skills.
- Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
- Coordinated meal planning based on dietary requirements and preferences, contributing to optimal nutritional intake for each patient.
- Demonstrated adaptability when faced with unexpected situations or emergencies by implementing appropriate interventions quickly and efficiently.
CSR
Farm Bureau
Rexburg
05.2019 - 12.2020
- Manage large amounts of incoming phone calls.
- Identify and assess customers' needs to achieve satisfaction.
- provide accurate, valid and complete information.
- Add/remove customer vehicles/insurance.
- Keep records of customer interactions,process customer accounts and file documents.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
High School Diploma -
North Fremont High
Ashton, ID06.1990
Some College (No Degree) - Accounting And Business Management
Eastern Idaho Technical College
Idaho Falls, IDSkills
- Recruitment
- Performance Evaluation
- New Hire Onboarding
- Payroll Administration
- Staff Coordination
- Background Checks
- Employee Onboarding
- Schedule Management
- Employee Relations
- Excellent communication
- Conflict resolution
- Interviewing techniques
- Active listening
- Problem-solving abilities
- HR software proficiency
- Adaptability
- Multitasking capabilities
- Interpersonal skills
- Drug Testing
- Employee Hiring
- In-Person and Telephone Interviewing
- Time Tracking and Payroll Administration
Timeline
Assistant Bookkeeper/Front end manager
Broulims
08.2024 - Current
Staffing Coordinator
Rocky Mountain Management
08.2021 - 02.2024
CSR
Farm Bureau
05.2019 - 12.2020
Home Health Caregiver
Personal Care Services
07.2011 - 12.2022
High School Diploma -
North Fremont High
Some College (No Degree) - Accounting And Business Management
Eastern Idaho Technical College