Professional Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline

Carol Wright

Metlife
Warwick
34
years of professional experience

Dedicated customer service representative with over 30 years of experience. Expertise in problem resolution and relationship building. Committed to enhancing customer satisfaction through effective communication and critical thinking.

Work History

Customer Service Representative

34 Years 3 Months
Metlife | 04.1991 - 07.2025
  • Assisted customers with inquiries, providing accurate information and solutions to enhance satisfaction.
  • Managed customer accounts using proprietary systems, ensuring data integrity and compliance with company policies.
  • Collaborated with team members to streamline processes, improving response times for customer requests.
  • Resolved complex issues by analyzing customer feedback and implementing effective service strategies.

Education

Bachelor of Science - Communications

Rhode Island College | Providence, RI | 01.1988

Skills

Customer service
Active listening
Critical thinking
Data entry
Call center experience
Relationship building
Problem resolution

Accomplishments

Currently hold FINRA series 6 registration

Timeline

Customer Service Representative

Metlife
04.1991 - 07.2025Read More

Rhode Island College

Bachelor of Science from Communications
Read More
Carol Wright