Carola Martinez
Longwood
Summary
Dedicated customer service representative with 15 years of experience in account management and service request processing. Proven ability to enhance customer satisfaction through effective communication and efficient problem resolution.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
Kissimmee Utility Authority
Kissimmee
11.2004 - 11.2019
- Resolved customer inquiries regarding utility accounts and billing efficiently.
- Processed service requests while ensuring timely follow-ups with customers.
- Collaborated with team to address complex issues, enhancing resolution speed.
- Educated customers on payment options and assistance programs.
- Handled escalated complaints professionally, maintaining high customer satisfaction.
- Participated in training sessions to enhance customer service skills.
- Provided accurate information about products and services in response to inquiries.
- Performed administrative tasks including filing, database updates, and report generation.
Bank Teller
SunTrust Banks Inc
Kissimmee
04.1999 - 10.2004
- Processed customer transactions efficiently and accurately.
- Assisted customers with account inquiries and service requests.
- Managed cash drawer and balanced daily transactions.
- Ensured compliance with bank policies and procedures.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
Education
Bachelor of Arts - Elementary Education
Ana G Mendez
Orlando, FL06-2010
Skills
- Customer account management
- Customer communication
- Service request processing
- Complaint resolution
- Billing inquiries handling
- Team collaboration
Languages
Spanish
Professional
References
References available upon request.
Timeline
Customer Service Representative
Kissimmee Utility Authority
11.2004 - 11.2019
Bank Teller
SunTrust Banks Inc
04.1999 - 10.2004
Bachelor of Arts - Elementary Education
Ana G Mendez
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