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Carolann Getz
Kalamazoo,MI
Summary
Dedicated professional with expertise in customer service and office administration. Proven ability to enhance workflow efficiency and maintain organized documentation, contributing to improved operational effectiveness.
Results-driven Assistant Office Manager with a track record of optimizing office operations. Demonstrated success in implementing inventory management systems and improving document retrieval processes, ensuring seamless daily operations and enhancing overall efficiency.
Office management professional with track record of optimizing office processes and supporting team productivity. Known for exceptional attention to detail and ability to manage multiple tasks simultaneously. Highly reliable, adaptable to changing needs, and skilled in fostering team collaboration and delivering results.
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
13
13
years of professional experience
Work History
Assistant Office Manager
Crosstown Senior Citizen Apartments
Kalamazoo, MI
08.2022 - 05.2025
- Developed and maintained filing systems, improving document retrieval efficiency and organization.
- Implemented office supply inventory management system, reducing waste and ensuring availability of necessary materials.
- Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Transferred and directed phone calls, guests, and mail to correct staff members.
- Supported the Office Manager with various tasks such as preparing reports or presentations for executive-level meetings.
- Handled sensitive information with discretion by adhering to confidentiality protocols at all times.
- Developed comprehensive record-keeping systems that made it easier for employees to access essential documents quickly.
- Cultivated a professional atmosphere by maintaining open lines of communication among team members.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Implemented project management techniques to overcome obstacles and increase team productivity.
Collections Coordinator
Pavilion Estates
Portage, MI
04.2018 - 03.2019
- Managed collection processes to enhance cash flow and reduce outstanding receivables.
- Developed and implemented communication strategies for effective client engagement and resolution.
- Oversaw documentation of payment arrangements and maintained accurate records in the database.
- Collaborated closely with other departments to resolve billing discrepancies or disputes that could lead to late payments or non-payment situations.
- Enhanced customer relationships through professional communication and negotiation skills, resolving disputes and ensuring timely payments.
- Ensured compliance with all relevant regulations and industry standards pertaining to debt collection activities.
- Supported accounts receivable department in reconciling customer accounts, ensuring accurate payment application and prompt resolution of discrepancies.
- Streamlined collections processes for increased efficiency, resulting in faster payments and reduced outstanding receivables.
- Developed customized payment plans for financially distressed clients, assisting them in meeting their obligations while preserving business relationships.
- Leveraged advanced software tools to efficiently manage large portfolios of overdue accounts, prioritizing efforts based on risk assessment and potential impact on cash flow.
- Maximized recovery of outstanding debts by utilizing persuasive negotiation techniques and maintaining a professional demeanor in all interactions.
- Improved debt recovery rates by implementing effective collections strategies and maintaining consistent follow-up with delinquent accounts.
- Maintained accurate records of all collection activities, providing regular updates to management on the status of outstanding accounts.
- Negotiated settlements with delinquent account holders, securing favorable outcomes for both parties and reducing overall writeoffs.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Counseled debtors on payment options and arranged installment agreements.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Quality Control Inspector
Summit Polymers Inc.
Portage, MI
03.2012 - 05.2014
- Conducted thorough inspections of raw materials and finished products to ensure compliance with quality standards.
- Utilized precision measurement tools to assess product specifications and identify non-conformance issues.
- Collaborated with production teams to implement corrective actions for identified quality discrepancies.
- Developed and maintained inspection checklists to streamline quality control processes and improve consistency.
- Analyzed quality data trends to recommend process improvements, reducing defect rates significantly.
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Performed visual inspections and non-destructive tests where appropriate.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
- Collaborated with production staff to establish and meet quality standards
- Completed precise measurements using special tools.
- Reduced product rejection rates by collaborating with production teams to address quality issues proactively.
- Ensured the accuracy of measurement tools and equipment by performing regular calibration checks and maintenance.
- Enhanced production efficiency by implementing standardized inspection processes and procedures.
- Played an integral role in achieving company-wide safety goals by diligently enforcing proper handling practices during all stages of the inspection process.
- Performed root cause analysis to identify and resolve defects, improving quality standards.
- Maintained up-to-date knowledge of industry standards and regulatory requirements to ensure company compliance.
- Implemented digital tracking system for quality control reports, improving accessibility and review efficiency.
- Streamlined inspection procedures to increase speed of quality checks without compromising on thoroughness.
- Supported continuous improvement initiatives by providing insightful quality control data and analysis.
- Developed and maintained comprehensive quality documentation, facilitating easier compliance with regulatory standards.
- Enhanced product quality by conducting detailed inspections of incoming materials, ensuring alignment with company standards.
- Updated quality control records and reports.
- Examined products for imperfections and defects.
- Monitored product quality at all stages of production process.
- Followed standard operating procedures for inspections and tests.
- Recorded inspection and test results on data sheets.
- Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
- Sampled products to verify compliance with standards
- Operated and maintained testing equipment.
- Assisted in developing inspection and testing protocols.
Education
High School Diploma -
Kalamazoo Adult Education
Kalamazoo, MI05-1981
Skills
- Customer service
- Office administration
- Documentation and control
- Database administration
- Task delegation
- Workflow coordination
- Administrative support
- Data inputting
- Organizational skills
- Clear oral/written communication
- Clerical support
- Data entry
- Customer relations
- Mail handling
- Project management
- Information protection
- Documentation and recordkeeping
- Customer service management
- Microsoft office
- Handling complaints
Languages
English
Professional Working
Timeline
Assistant Office Manager
Crosstown Senior Citizen Apartments
08.2022 - 05.2025
Collections Coordinator
Pavilion Estates
04.2018 - 03.2019
Quality Control Inspector
Summit Polymers Inc.
03.2012 - 05.2014
High School Diploma -
Kalamazoo Adult Education