Summary
Overview
Work History
Skills
Timeline
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CAROL ANN GOSNEY

Riverside,CA

Summary

Outgoing Sales and Customer Service Professional with over 15 years of hospitality experience. Proven eye for detail and goal-oriented mindset. Successful at closing deals with accuracy and speed. Organized and dependable skilled at managing multiple priorities with a positive attitude. Willingness to support meeting overall team and company goals.

Overview

9
9
years of professional experience

Work History

Residential Sales Consultant

CertaPro Painters
01.2023 - 02.2024
  • Increased residential sales by developing and implementing effective marketing strategies.
  • Enhanced client satisfaction by providing exceptional customer service throughout the process.
  • Collaborated with team members to develop innovative sales techniques and drive overall performance improvement.
  • Successfully managed multiple transactions simultaneously while maintaining close attention to detail and excellent communication skills.
  • Built strong relationships with fellow agents and industry professionals, fostering a collaborative work environment geared towards success.

Bartender/Trainer/Server

Belching Beaver Tavern and Grill
10.2020 - 02.2024
  • Enhanced team performance by providing individual coaching and feedback to bartenders in order to refine their techniques.
  • Streamlined inventory management systems for improved tracking of supplies, reducing waste, and ensuring timely restocking of essential items.
  • Ensured consistent quality of service across the establishment by regularly updating and enforcing standard operating procedures.
  • Improved bartender skills by conducting comprehensive training sessions on cocktail recipes, customer service, and bar management.
  • Promoted a culture of teamwork among bartenders by organizing regular collaboration meetings and fostering open communication channels.

Bartender/Trainer/Server

Cactus Restaurants
04.2015 - 10.2020
  • Maintain and manage opening & closing of bar area, including all sanitation practices, and in accordance with local laws and regulations
  • On-board, train, and supervise new hires; with a focus on attention to detail and customer care
  • Accurately and responsibly manage cash/card transactions, totaling over 4,000 dollars per week
  • Work proactively within teams and leading teams, ensuring optimized and timely service
  • Extensive experience working with people from all cultures and backgrounds
  • Detail oriented, with a proven ability to identify, analyze and solve problems
  • Passionate about serving customers in a warm, efficient and courteous manner
  • Possess a fantastic memory and excellent listening skills.

Skills

  • Multitasking
  • Adaptability and Flexibility
  • Adaptability
  • Time Management
  • Goal-oriented mindset
  • Strong negotiation skills
  • Closing transactions
  • Articulate and Persuasive
  • Client Relations
  • Sales Pipeline Management
  • Attention to Detail
  • Sales strategy development

Timeline

Residential Sales Consultant

CertaPro Painters
01.2023 - 02.2024

Bartender/Trainer/Server

Belching Beaver Tavern and Grill
10.2020 - 02.2024

Bartender/Trainer/Server

Cactus Restaurants
04.2015 - 10.2020

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CAROL ANN GOSNEY