Carolann Gray
Mortons Gap
Summary
Organized individual bringing strengths in handling work independently and solving routine problems without oversight. Offers expertise in multitasking and ability to quickly learn new processes.
Overview
1
1
year of professional experience
Work History
Mental Health Technician
Baptist Health Deaconess
Madisonville, KY
10.2025 - Current
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Assisted with patient restraint and seclusion scenarios to create a safe environment for patient and staff.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Facilitated group therapy sessions to help clients develop coping strategies and social skills.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Obtained vitals from each patient daily and charted the outcomes.
- Effectively used the system epic to complete all charting.
Patient Care Representative
Baptist Health Deaconess
Madisonville, KY, US
12.2024 - 10.2025
- Coordinated comprehensive patient care activities while maintaining detailed medical records and ensuring timely response to emergent healthcare needs.
- Manage patient inquiries and coordinate healthcare services while maintaining empathetic communication and ensuring accurate documentation of patient records.
- Process patient registrations and insurance verifications with precision, implementing streamlined workflows to reduce wait times.
- Partner with medical staff to facilitate smooth patient flow, resolve scheduling conflicts, and enhance overall patient experience.
- Drive patient satisfaction through efficient appointment scheduling, insurance coordination, and prompt resolution of billing inquiries.
- Monitor and analyze patient feedback to identify service improvement opportunities while maintaining strict HIPAA compliance standards.
- Implement comprehensive patient care protocols while fostering positive relationships with healthcare providers and optimizing service delivery standards.
Education
Associate of Science - Nursing
Henderson Community College
Henderson, KYAssociate of Arts -
Madisonville Community College
Madisonville, KY12-2021
General Study - undefined
Dawson Springs High School
Dawson Springs, KY05-2019
Skills
- Caregiving
- Communication
- Time Management
- Critical Thinking
- Computer Skills
- Task prioritization
Hobbies and Interests
- Reading
- Baking
- Watching movies
- Playing video games
- Family Time
Timeline
Mental Health Technician
Baptist Health Deaconess
10.2025 - Current
Patient Care Representative
Baptist Health Deaconess
12.2024 - 10.2025
Associate of Arts -
Madisonville Community College
General Study - undefined
Dawson Springs High School
Associate of Science - Nursing
Henderson Community College