Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Carolann McNab

Louisville,KY

Summary

Results-driven office manager with a strong focus on conflict resolution and effective communication. Experienced in overseeing HR policies and optimizing office operations, committed to fostering a positive workplace culture and improving employee retention.

Office management professional with track record of optimizing administrative functions and fostering productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.

Results-oriented professional with extensive experience in human resources and office management. Skilled in conflict resolution and effective communication, contributing to improved team performance and workplace harmony. Ready to drive organizational success through strategic HR initiatives.

Overview

17
years of professional experience

Work History

Custom Food Solutions
Louisville, KY

Office/HR/Account Mananger
10.2016 - Current

Job overview

  • Developed and implemented HR policies to enhance employee engagement and retention.
  • Managed recruitment processes, ensuring alignment with organizational culture and values.
  • Conducted training programs to improve staff performance and compliance with regulations.
  • Oversaw benefits administration, optimizing offerings to meet employee needs and expectations.
  • Led conflict resolution initiatives, fostering a positive workplace environment through effective communication.
  • Directed and controlled 401K, medical, dental, and vision benefit packages.
  • Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
  • Coordinated office operations, ensuring seamless workflow and communication across departments.
  • Oversaw inventory management, maintaining accurate supplies for daily office functions.
  • Developed training materials for new staff, fostering a smooth onboarding experience.
  • Cultivated relationships with vendors, negotiating contracts to secure favorable terms for the organization.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Led monthly financial closing processes ensuring timely and accurate reporting.
  • Managed cash flow projections to optimize liquidity and support strategic business decisions.
  • Managed journal entries, collection efforts, reconciliations, and payroll processing.
  • Managed banking reconciliations and monthly balance sheet statements.
  • Completed bi-weekly payroll for company employees.
  • Generated monthly and quarterly financial statements for executive review.
  • Streamlined month-end closing procedures resulting in reduced processing time without compromising accuracy or completeness of the reports generated.
  • Optimized cash flow management through careful analysis of accounts receivable, accounts payable, inventory levels, and working capital requirements.
  • Oversaw payroll processing, ensuring accuracy and timely distribution of employee payments.
  • Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.

Allstate Insurance Co
Louisville, KY

Licensed Sales Producer/Office Manager
10.2008 - 10.2016

Job overview

  • Developed personalized insurance solutions to meet client needs and enhance satisfaction.
  • Built and maintained strong client relationships through effective communication and follow-up strategies.
  • Analyzed policy data to ensure compliance with industry regulations and organizational standards.
  • Promoted products and services using upselling and other sales strategies.
  • Increased customer satisfaction by providing exceptional service and tailored insurance solutions.
  • Managed office operations, ensuring efficient workflow and resource allocation.
  • Led a team of administrative staff, providing mentorship and support for professional development.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.

Education

Jefferson Community And Technical College
Louisville, KY

from Business Administration

University Overview

Assumption High School
Louisville, KY

High School Diploma
05-2003

University Overview

Skills

  • Effective communication
  • Office management
  • Reliability
  • Problem-solving abilities
  • Payroll and budgeting
  • Human resources
  • Policy implementation
  • Financial reporting
  • Event coordination
  • Payroll processing
  • Bookkeeping
  • Account reconciliation
  • Team building and leadership
  • Human resources operations

Timeline

Office/HR/Account Mananger
Custom Food Solutions
10.2016 - Current
Licensed Sales Producer/Office Manager
Allstate Insurance Co
10.2008 - 10.2016
Jefferson Community And Technical College
from Business Administration
Assumption High School
High School Diploma

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Carolann McNab