Carolann Sahagun
Marketing Consultant
12301 Randolph Place,CO
Summary
Retail Sales Manager with over ten years of sales and management experience.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
Marketing Consultant
Angi
Remote, Denver
04.2023 - Current
- Overcame objections and negotiated advertising campains
- Coached service providers how to effectively build life-long consumers with homeowners
- Guided service providers through the background check authorization and approval process.
<p>Assistant Store Manager</p> <p></p>
Goodwill
6 2020 - 03.2023
- Held accountable for my performance and along with my Retail Center
- I had to have the ability to accomplish profitability through managing daily operations such as merchandising, donation collection, loss prevention, point-of-sale systems, product quality control, product ‘sweet-spot’ pricing, build community rapport and customer relations
- Consistently empowered staff and employees to create and accomplish both professional and personal goals.
- Supported the Retail Center Manager’s responsibilities for budgeting, financial reporting and profit & loss
- Helped ensure we make the best use of our resources to help achieve Goodwill's mission of helping people within our community reach their highest level of personal and economic potential
- Recruited, hired, trained, developed and motivated my team to increase sales
- Set and merchandised sales floor daily
- Prevented shrinkage within department by leading and training team on proper processes
<p>Division Manager</p> <p></p>
Nordstrom-Kid's Division
04.2019 - 06.2020
- Recruited, hired, trained, developed and motivated my team to increase sales
- Set and exceeded personal, team and company goals
- Emphasized the importance of delivering amazing customer service
- Used my fashion knowledge and business skills to create a solid business plan
- Encouraged and led sales associates to develop skills and advance within the company
- Built long lasting relationships and created a loyal customer following by actively selling on the floor
- Partnered with the merchant team to ensure I had the merchandise our customers would love
- Led and executed semi-annual inventory of department
- Set and merchandised sales floor daily
- Prevented shrinkage within department by leading and training team on proper processes
- Set and followed company merchandise standards
- Created and maintained employee schedules to provide proper coverage for sales floor
- Regularly assumed responsibility for employee and customer issues as well as oversaw store operations in the absence of the store manager
<p>Assistant Department Manager</p>
Nordstrom - Women's Division
12.2017 - 04.2019
- Assisted in recruiting, hiring, training, developing and motivating my team
- Assisted the department manager in achieving department volume and productivity goals by developing and executing a business plan
- Ensured salespeople were delivering outstanding customer service by teaching, coaching and leading by example
- Worked with the department manager to ensure merchandising and presentation standards were met
- Built long lasting relationships and created a loyal customer following by actively selling on the floor
- Assisted the department manager in ensuring accurate inventory management and achieve shrinkage goals
<p>Assistant Department Manager</p> <p></p>
Nordstrom Rack - Women's Division
09.2016 - 12.2017
- Assisted in recruiting, hiring, training, developing and motivating my team
- Assisted the department manager in achieving department volume and productivity goals by developing and executing a business plan
- Ensured salespeople were delivering outstanding customer service by teaching, coaching and leading by example
- Worked with the department manager to ensure merchandising and presentation standards were met
- Built long lasting relationships and created a loyal customer following by actively selling on the floor
- Assisted the department manager in ensuring accurate inventory management and achieve shrinkage goals
<p>Sales Associate </p> <p></p>
Nordstrom - Women's Division
02.2016 - 09.2016
- Set and achieved sales goals
- Provided honest and confident feedback to customers about style and fit
- Sought fashion and product knowledge to build my expertise
- Built lasting relationships with customers
- Grew sales by opening new Nordstrom Credit program accounts
- Worked with the team to keep the department sales ready, which meant stocking, re-merchandising, display, price markdowns, merchandise transfers and light cleaning
- Gave the best service to our customers on their terms
- Was flexible and open to occasionally performing work/duties in other departments
<p>Sales Associate</p>
Nordstrom Rack - Women's Division
09.2011 - 01.2016
- Kept the customer experience quick, easy and fun
- Greeted customers and taking them to their fitting rooms, then sorted and returned clothing to the floor
- Shared my love of fashion and told customers all about upcoming events
- Kept the stockrooms organized and completed all inventory processes, made sure merchandise was properly checked in and accurately ticketed
- Worked with the team to ensure the sale’s floor stayed sales ready through re-merchandising and straightening throughout the day
Education
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Boulder High School
08.2004 - 05.2008
Skills
Customer Service
Team building
Organization and Time Management
Verbal Communication
Complaint resolution
Timeline
Marketing Consultant
Angi
04.2023 - Current
<p>Division Manager</p> <p></p>
Nordstrom-Kid's Division
04.2019 - 06.2020
<p>Assistant Department Manager</p>
Nordstrom - Women's Division
12.2017 - 04.2019
<p>Assistant Department Manager</p> <p></p>
Nordstrom Rack - Women's Division
09.2016 - 12.2017
<p>Sales Associate </p> <p></p>
Nordstrom - Women's Division
02.2016 - 09.2016
<p>Sales Associate</p>
Nordstrom Rack - Women's Division
09.2011 - 01.2016
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Boulder High School
08.2004 - 05.2008
<p>Assistant Store Manager</p> <p></p>
Goodwill
6 2020 - 03.2023