Carolann Sensbach

• Managed front desk operations, ensuring efficient patient appointment scheduling.
• Streamlined check-in and check-out processes for improved efficiency and customer experience.
• Maintained guest confidentiality by adhering to strict privacy policies when handling personal information and payments.
• Answered multi-line phone system and enthusiastically greeted callers.
• Enforced policies and procedures to increase efficiency.
• Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
• Provided exceptional customer service, addressing patient inquiries and resolving issues promptly.
• Coordinated communication between patients and medical staff to enhance service delivery.
• Maintained accurate patient records using electronic health record (EHR) systems.
• Assisted in maintaining electronic health records with accurate patient information updates.
• Developed organizational systems for patient files, improving accessibility and retrieval efficiency.
• Handled sensitive situations involving distressed patients calmly while demonstrating empathy and professionalism.
• Supported administrative tasks such as mail distribution or document scanning when necessary to maximize overall team productivity.
• Reduced appointment no-shows through diligent follow-up calls and reminders, maximizing clinic efficiency.
• Actively stayed up-to-date on industry guidelines and best practices, applying new knowledge to enhance front desk operations.
• Ensured accurate data entry into electronic health record systems, contributing to more informed clinical decision making.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Transcribed phone messages and relayed to appropriate personnel.
• Helped patients complete necessary medical forms and documentation.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Organized and maintained patient chart filing system to promote quick data finding for staff.
• Performed various administrative tasks by filing, copying and faxing documents.

From June of 2022-Jan 2025. I was full time caregiver to both my

Mother and my husband at the same time.

Mother passed away Oct of 2022.

Husband passed away Dec of 2023.

• Coordinated biologics inventory management, ensuring optimal stock levels and timely replenishment.
• Collaborated with clinical teams to implement biologics protocols and streamline patient care processes.
• Monitored compliance with regulatory standards, enhancing safety and efficacy of biologics usage.
• Managed Prescription requests for refills of medication.
• Created the job. There was no such position until I started
• Scheduled surgery/Mohs
• Managed Mips