CarolAnn Walston
Weymouth,MA
Summary
Proactive professional with a strong background in healthcare operations. Recognized for improving patient care and satisfaction through effective communication and streamlined processes. Focused on leveraging expertise to enhance operational outcomes.
Overview
8
8
years of professional experience
Work History
Owner/Operator
Eddie's Pantry
Weymouth, MA
12.2025 - Current
- Developed and implemented strategic initiatives to enhance community engagement and program effectiveness.
- Led fundraising campaigns, increasing donor participation through targeted outreach and relationship building.
- Oversees budget management, ensuring financial sustainability through effective resource allocation and cost control.
- Mentored staff and volunteers, fostering a collaborative environment that promoted professional development and retention.
- Analyzed program outcomes, utilizing data-driven insights to refine strategies and improve overall impact.
Practice Coordinator
South Shore Health
Weymouth, MA
01.2023 - Current
- Coordinated patient scheduling and managed appointment flow to optimize clinic efficiency.
- Developed and maintained electronic medical records system, enhancing data accuracy and accessibility.
- Streamlined communication between departments to ensure timely information exchange and improve patient care.
- Trained new staff on operational procedures, fostering a collaborative and knowledgeable team environment.
- Implemented process improvements that reduced patient wait times and increased overall satisfaction scores.
- Collaborated with healthcare providers to evaluate workflow processes, identifying areas for enhancement and increased efficiency.
- Ensured compliance with HIPAA regulations by implementing strict privacy policies throughout the practice.
Unit Coordinator
South Shore Hospital Emergency Room
Weymouth, MA
01.2022 - 02.2023
- Coordinated patient admissions, ensuring accurate data entry and timely processing of medical records.
- Managed communication between medical staff and patients, enhancing care continuity and satisfaction.
- Facilitated efficient workflow in the ER by prioritizing cases based on urgency and resource availability.
- Trained new team members on electronic health record systems, improving onboarding efficiency.
- Liaised with external departments to streamline patient transfers, reducing wait times significantly.
- Developed standard operating procedures for unit operations, ensuring compliance with healthcare regulations.
- Improved ER efficiency by coordinating with medical professionals to prioritize cases based on severity.
Team Leader
SimpliSafe
Boston, MA
02.2018 - 01.2022
- Led team in achieving operational goals through effective communication and collaboration.
- Developed training programs to enhance team performance and improve service quality.
- Streamlined workflow processes to increase efficiency and reduce response times.
- Mentored junior team members, fostering a culture of continuous improvement and learning.
- Implemented best practices for customer service, ensuring high satisfaction rates among clients.
- Analyzed performance data to identify trends and drive strategic decision-making initiatives.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Education
Bachelor of Arts - Business
Penn Foster College
Scottsdale, AZ05-2030
Skills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Staff training and development
- Personnel management
- Inventory management
Timeline
Owner/Operator
Eddie's Pantry
12.2025 - Current
Practice Coordinator
South Shore Health
01.2023 - Current
Unit Coordinator
South Shore Hospital Emergency Room
01.2022 - 02.2023
Team Leader
SimpliSafe
02.2018 - 01.2022
Bachelor of Arts - Business
Penn Foster College