Carolanne Greene
Customer Service Rep
Milwaukee,Wi
Summary
Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives.
Overview
10
10
years of professional experience
Work History
Registration Service Representative/Insurance Specialist
Medical College of WI
Milwaukee, WI
04.2021 - Current
- Stayed abreast of industry changes to amend insurance programs for existing and prospective clients.
- Serviced existing portfolios, assisting members with coverage questions and accurately processing policy endorsements.
- Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
- Resolved routine and complex issues by performing detailed research.
Patient Access Scheduler
Advanced Aurora Health Care/Pro Health Care
Brookfield, WI
03.2019 - 02.2021
- After Hours Urgent Care Line, COVID19 Hotline
- Scheduler for Family Medicine, Internal Medicine, Pediatric Medicine, Otolaryngology, Endocrinology, Podiatry, Infectious Disease, Dermatology and Allergy/Immunology
- Prescription refill requests, provide referrals, future appointment outreach, wait list management and population health outreach
- Service in high volume setting (80-120 inbound calls per shift), communication link between patients and care teams with use of protocols
- Critical first point of contact with patients and potential patients of Pro Health Care, problem solving
Schedule Coordinator Team Lead
Milwaukee Center for Independence
Milwaukee, WI
06.2018 - 02.2019
- Maintained and organized important files such as purchase orders and invoices.
- Maintained presence on production floor to promote success among personnel and serve as team liaison.
- Eliminated process discrepancies, implementing continuous improvements for scheduling procedures.
Hair Stylist/ Nail Technician
VICI Cappelli Salon & Spa
Greenfield, WI
04.2017 - 05.2018
- Customer Service, Product/Service Upselling, Inventory Management
- Hair Styling/Pedicure/Massage Therapy/Nail Art
- Instructor for Continuing Education Courses
- Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
Office Assistant
Sunarc Studio
Oconomowoc, WI
12.2015 - 05.2018
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
Inventory Clerk
Brewers Two Café
Pewaukee, WI
01.2014 - 05.2015
- Tracked inventory and conducted cycle counts to maintain accurate records.
- Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
- Used critical thinking and data analysis to continually improve inventory strategies.
- Controlled special and emergency orders by tagging and pulling parts and preparing for shipment.
Education
Eric of Norway Cosmetology
Milwaukee, WIMichael Kohl Educational Sales Courses
Online ProgramGoldwell Continuing Education Courses
Milwaukee, WIAveda Educational Course
Milwaukee, WIRedken Symposium Education Course
Milwaukee, WISkills
- Health Care with medical terminology knowledge, Health care call center customer
- Administrative Functions
- Excellent customer service skills communicating in a courteous, professional manner
- Epic consistence up to date training, Excel software, Microsoft Teams, Skype, Cisco
- Telephone skills and training
- Administrative, bookkeeping, scheduling experience
- Marketing, sales, inventory management, training experience
- Excellent people skills, problem solving skills, exceptional work ethic
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Registration Service Representative/Insurance Specialist
Medical College of WI
04.2021 - Current
Patient Access Scheduler
Advanced Aurora Health Care/Pro Health Care
03.2019 - 02.2021
Schedule Coordinator Team Lead
Milwaukee Center for Independence
06.2018 - 02.2019
Hair Stylist/ Nail Technician
VICI Cappelli Salon & Spa
04.2017 - 05.2018
Office Assistant
Sunarc Studio
12.2015 - 05.2018
Inventory Clerk
Brewers Two Café
01.2014 - 05.2015
Eric of Norway Cosmetology
Michael Kohl Educational Sales Courses
Goldwell Continuing Education Courses
Aveda Educational Course
Redken Symposium Education Course