Summary
Overview
Work History
Education
Skills
Timeline
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Carole A. Conkleton

Dallas

Summary

Enterprise Account Manager with extensive experience in Gift Card Payment and Merchant Processing. Demonstrated success in Client Relationship Management and Business Development, consistently exceeding partner expectations. Expertise in strategic account planning, customer success management, and sales forecasting, leading to high productivity and efficient task completion. Strong communication and problem-solving skills foster successful client partnerships and project outcomes.

Overview

21
21
years of professional experience

Work History

Enterprise Account Manager

GIVEX USA CORP./SHIFT4 PAYMENTS LLC.
10.2015 - 03.2025
  • Supervised broad portfolio of Gift Card and Loyalty Accounts, successfully acquiring new B2B and B2C prospects while ensuring strong retention rates.
  • Developed and executed strategic business plans to increase revenue and expand client relationships through up-selling and renewal of Merchant Agreements.
  • Cultivating key account partnerships by analyzing client needs and delivering personalized solutions.
  • Collaborated cross-functionally to ensure seamless execution of client initiatives, consistently exceeding expectations.

Merchant Installation Rep

JP MORGAN CHASE
08.2004 - 09.2015
  • Performed installation of new and existing systems, including configuring hardware and software components.
  • Reviewed product manuals prior to beginning each installation job in order to familiarize myself with the system's specifications.
  • Provided support in troubleshooting installation issues during operational hours.

Education

Bachelor of Science - Business Administration

Paul Quinn College
Dallas, TX
05-1994

Skills

  • Client relationship management
  • Business development and sales
  • B2B and B2C account management
  • Merchant processing and loyalty programs
  • Contract negotiation and agreements
  • Revenue growth and retention
  • Strategic planning and execution
  • Written and verbal communication

Timeline

Enterprise Account Manager

GIVEX USA CORP./SHIFT4 PAYMENTS LLC.
10.2015 - 03.2025

Merchant Installation Rep

JP MORGAN CHASE
08.2004 - 09.2015

Bachelor of Science - Business Administration

Paul Quinn College

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